Restaurant order confirmation IVR system

I run a company that takes orders through a website for restaurants, and need to be able to make automated calls to the restaurants to ensure they have received the orders, read the orders if they have not, and get feedback from them with regards to how long it will take for delivery, whether they can fill the order or not etc.

I’ve been playing with Voicent for a while now and it looks like it will do the job. I’ve been working through the JSP but am beginning to wonder if the IVR system might be easier to use to develop this. If I used the IVR in conjunction with Broadcastbyphone will that be able to do the job? If so, from my main application how would you queue a call with the necessary variables to provide to the IVR? Also, what would it cost assuming we would need up to 8 lines simultaneously?

Yes, the IVR Studio will definitely be easier to develop your application. The reason is that you can use IVR Studio to define your IVR application in a intuitive graphical environment. Compared with a collection of VXML files, the graphical call flow is much easier to understand, to define, and to update. All the necessary extension methods, such as accessing and updating a relational database, sending emails, posting to a web site, launching an external program, and executing a Java method, are all built in.

Voicent IVR Studio is fully integrated with Broadcast By Phone autodialer. Specifically, the value of a column for a particular call is passed to the IVR application as a variable automatically.

If you need to make 8 simultaneous calls, you need a 8-Line BroadcastByPhone (professional or enterprise edition) and a 8-line IVR Studio (professional edition). All pricing info are available online at Voicent online store.

you have a knowledgebase, but no way I can find to post to it?

The knowledge base was open initially, but we got a huge amound of spam. So we decided to do the posting internally. This also reduces duplicate postings.