RingCentral VoIP Services

Every discussion about hosted PBX never fails to exclude the mention of RingCentral. This corporation has done a fantastic job of promotion itself.  Of course, RingCentral is top of mind – they are willing to devote a wealth on publicizing everywhere to be top of mind. They are first in a region that expends NO MONEY on marketing. So now they look even bigger buy spending millions.

RingCentral is a publicly dealt supplier of cloud-based phone systems for businesses.  It online based voice, text and fax platform that you can customize based on your business need that does not require on-site PBX hardware.  With good software such as found in Voicent products it can even make your company’s daily routine even more flexible.

Its available phone numbers include optional toll-free and local numbers.  Equipped with the right software, receiving and creating calls from your computer with a headset is just a piece of cake.  Another good benefit with RingCentral as VoIP service provider is that you can easily manage your team in multiple locations by creating profile for online departments, employees and remote workers.

RingCentral VoIP service is SIP based which means as long as you have internet you can manage your voice and video calls over IP networks, thus you can configure Voicent software to use RingCentral.  It is recommended for RingCentral users to use it only for predictive dialing, RingCentral does not support DTMF tones, without these DTMF tones Voicent cannot know whether the key is pressed.  In predictive dialing you are not expecting any key to be pressed.

How to setup?

For those RingCentral subscribers, get information from your RingCentral account formatted below;

ID:

Proxy:

User name:

Password:

These options are located on Voicent Gateway in Setup main menu then Options then Sip.  If you are having trouble simply browse for more detailed setup guide on Voicent support center page.  After inputting all needed requirements then you are good to go!

Advantages

With RingCentral pack with Voicent high end software, your company will surely enhance its productivity. Using Voicent tools for your call center enables your agents for faster call initiation.  Call center staff can simply click to dial any phone number within a customer record. Calls are connected more quickly and misdials are almost eliminated.

You can improve customer experience.  Satisfying resolves greatly matter because they give companies a significant return on investment.  Surely, satisfaction is a company’s number one hit list.