Configuring Voicent gateway for Freshtel VoIP Service

Freshtel is an Australian VoIP service provider. It supports IAX2 or SIP for free calls between users and paid calls to the PSTN.       Currently today Freshtel VoIP service requires an Australian address to register. Other than that, this VoIP service cannot do Emergency Calls (000). So, in order to make Emergency Calls you need to have a fixed line or mobile service.

Freshtel VoIP service has both pre-paid and post-paid plans. In pre-paid plans, in the event of unused prepaid credit within 6 months prior to the date of activation it will expire.  In terms of its fair use policy which applies to all customers; a maximum of 180 minutes per call is allowed, all flat rate calls to Australian landlines is limited to just a total of 2500 minutes per month and 3000 minutes per month for the most expensive post-paid plan.  Freshtel also have the right to exempt specific customers. The post-paid rates are also still pretty competitive.

Setting up Voicent gateway

High-end Voicent software lets you and your company engage in sales, marketing, customer service, event notification, appointment reminder, and much more for a guaranteed rate of investment.

This guide will give you the steps on how to set up Voicent gateway for Freshtel VoIP service. Although if you want to have more details about setting up softphone with Freshtel, visit Freshtel website. It is located under Configuration Guides under Help menu and look for topics regarding setting up x-lite softphone or generic SIP devices.

Start an account with Freshtel, and then they will provide you with account activation information. You then have to use this information to activate Freshtel service, and to set up the service provider profile and VoIP numbers on your Voicent software.

Open Voicent gateway. Then see SIP window under Setup and then Options. Also, the user name is the SIP ID, not your Freshtel login name. So, just enter the following on the SIP settings for Voicent; Display name, SIP ID, Domain (that would be sip.freshtel.net), User and Password.

Now comes setting codec options if necessary. A codec is a method of compressing and decompressing audio signals for communication across a network.  Voicent requires you t select PCMA, PCMU, ILBC.

For additional information regarding Voicent softwares see Voicent products.  It contains the list of software like tools to broadcast messages, tools to manage businesses, tools to manage appointments, tools for inbound calls and tools for developers.