Speech Recognition for IVR Studio

I have a couple of questions and also want to know if you provide development services, or have a list of individuals that you recommend.

We normally do not do custom project, but we can refer you to someone who has done some projects using Voicent IVR studio. Please let us know your budget so we can find a match for you.

It is also possible to use some online free lance programmers. Voicent IVR Studio is easy to use for most programmers, some of the application can be developed with very little programming. For common tasks, such as email and database access, IVR studio provides builtin GUI elements. In addition, we offer samples, tutorials, online knowledge base, and email support for our customers.

I downloaded your IVR demo version to try out my call flow and test the features I need, but the free version is limited to 5 elements. Are the other IVR versions limited in the number of allowed elements?

No. Only the shareware edition has this limitation.

I also need speech recognition for my project, I found one short mention of speech recognition capability on your website. Can you give me more information? Is it numbers only, is it an entirely separate product, do you use someone else’s speech engine, how many ports (incidents) can it handle…?

Speech recognition is part of Voicent Gateway, which is included in IVR Studio. The speech recognition engine is the one provided by Microsoft Windows. For the current release, you cannot use someone else’s speech recognition engine. The Microsoft speech recognition engine is a generic engine, it can handle any speech recognition task.

Voicent gateway handles sharing the engine among different lines. It does not set a limit on how many ports it can handle.

You could also test the speech recognition feature using the Speech command element in IVR Studio.