Another typical IVR Application

i am interested in ivr system which can handle following flow the story is like this

1. the user responds to notices and posters to make comments and feed back to 0800 free number in a store or location
2. user makes the call to the ivr system
3. upon calling a msg greeting users and asks to leave a comment (it is configured with a timeout period)
4. after the comment is made
5. system plays the next msg
6. so the user can select options from 1-5 (for example) to give rating of the service
7. after this it will ask the user if they would like to be transferred to an operator to press 0 now
8. if they press 0 then the system will forward the user to an operator

Yes, this is a very typical IVR application that the IVR Studio is designed for. You should be able to design the whole application by using the graphical user interface.

but also be able to deal with many concurrent calls at one time.

Yes, this capability is builtin as long as you have multi-line license for the IVR software. You do not need to change a thing in your application in order to deal with concurrent calls.

further does our system have any voice2text or voicemail2text capabilities

The system has a speech recognition engine. However, most voice2text won’t work well for almost all speech engines. So this capability is not exposed. But if voice2text technology is improved significantly, we will expose the interface.

does the ssytem work on linux? what are the limitations?

No. But you should be able to integrate your linux application with Voicent on Windows by using Voicent’s web interface.

There are not many limitations of the IVR Studio tool since it is a generic development environment. You can extend your IVR application through web (HTTP) extension or Java extension. With Java, you can do pretty much any thing with your IVR application.