Toll free 800 number for IVR or PBX

We are looking at your Flex PBX Enterprise edition to handle incoming calls for customer responses. Our plan is to have the IVR answer incoming calls from an 800 number and allow the caller enter their customer number and then be transfered to the contact phone number of their salesperson if they desire. The call transfer should be easy with your software. The question I have is about lines.

Since PCI Slots are limited and Skype does not have Toll Free SkypeIn numbers available at this time, is there a way to get around the limit of lines supported by Voicemodems requiring a PCI slot each? I noticed a reference in your KnowledgeBase about your enterprise autodialer using multiple gateways to allow for the creation of a farm…is there a comparable way to deal with inbound calls?

You can get a toll free 800 number and then forward the call to your SkypeIn number. To the 800 service, there is no difference between forwarding a call to a SkypeIn number or to a regular PSTN number.

We recommend using Skype instead of modem for your IVR/PBX system. With Skype, not only you do not have to worry about the limitation of PCI slots, but also the call transfer scheme is better; it is much easier to setup for both the server and client (agent’s computer). In addition, the call transfer from the PBX/IVR system to agent’s computer can utilize the free skype-to-skype call. Many nice features, such as call parking, of the PBX system are only available when Skype is used.