Share This Post:

IVR interface with asp.net and C#

We are trying to set up an IVR application in to our existing web application developed in asp.net and C# with SQLSERVER.The system should allow the customer to report a key loss by entering his KEYID ,then the application should look in to databse for KEYID validity,take up the complaint ,send an email to customer and so on

You should be able to develop your IVR application using Voicent IVR Studio.

To interface with SQLSERVER, you use the built-in Database action in IVR Studio. All you need to do is specify the JDBC driver and SQL statement with argument for items like KEYID. The KEYID, for example, is represented as a variable in IVR Studio and is collected by the phone interaction.

To interface with a web site, you use the built-in web (HTTP) action. You specify the URL and parameters for the post request, and you can access the return values in your application.

For IVR Studio, the native language support is JAVA. But if you want to use C#, you can interface with IVR Studio using the external program action. For more details, please download the software and check out the IVR Tutorial.

Share This Post:

This entry was posted in IVR Usage. Bookmark the permalink.