How would I send an email from a IVR Studio application?Basically If the expected greeting is not “heard”, then I need to senda email.
Basically, an IVR application can use a Java action to call a Java method to send email. For more details, please take a look at the sample Voicemail to Email.
I have a two line license… can I run different programs on eachline?
No, the application is installed on Voicent Gateway. The gateway handles multiple phone lines, all lines share the same application.
You can install multiple applications, but only one will be selected at any given time. The set the active IVR application for a specific time period, please select Setup > Options > Inbound from Voicent Gateway main menu, then click the button labeled Setup IVR Application for incoming call
I see that IVR Studio can call Java Methods… What methods canbe called and is there documentation regarding the usage of thesemethods?
Actually any method with the following restriction:
1. the class must have a default constructor
2. the method argument must be of primitive type
The IVR Tutorial contains a whole chapter to the topic. Please see Lesson 8 for details.