Many businesses and organizations are turning to inbound IVR applications to more effectively communicate with their customers and members. An inbound IVR application can automatically guide customers through each inquiry.

Examples of inbound IVR applications include:

Auto-Attendant and Music on-hold: An auto-attendant IVR application automatically connects callers the person or group they want to reach. To design and deploy such a system usually requires simple point and click operations in Voicent IVR Studio.

Field Services: Field Service organizations can use inbound IVR solutions to enable remote employees to dial in to report inventory information, to collect time information, and/or obtain product information.

Customer Self-Service: An IVR application can automatically answer most common support questions and direct callers to the right solution.

An IVR system enables corporate data access and management from any regular telephone. Voicent IVR Studio provides powerful and flexible software integration methods: HTTP interface and Java interface. HTTP interface allows easy extension and integration with any web site; and Java interface allows generic integration using the Java programming language. Voicent IVR development platform enables developers to create custom inbound IVR applications for any requirement or project.

Handling routine phone requests for information can consume a substantial amount of time and money. Voicent IVR Studio offers an automated way to provide the same information. An IVR system lets callers interact with your company via the telephone for information. An IVR system can also be very effective for on-the-road employees who need to call into the office to receive their next assignment or to report their activities.

Voicent IVR Studio allows callers to retrieve customized information. It employs a text-to-speech software, for example, can read over the phone information that is stored in a database. Using this functionality, you can set up a system that retrieves account-specific information, like order status.

Small businesses face two big hurdles when implementing IVR solutions. The first is cost, and the second is programming expertise.

Traditionally, basic IVR systems cost at least $3,000 to $8,000, including the programming to create your application. The cost will increase substantially as you add the ability to handle more simultaneous callers or utilize advanced features like speech-to-text recognition. In addition, complex requirements that require more programming will also boost the cost of an IVR system. On the high end, systems can run into the tens of thousands and even hundreds of thousands of dollars.

With Voicent IVR Studio, small businesses can enjoy the same benefits large corporations take for granted. The price starts from $499. And by utilizing the easy-to-use graphical user interface, you can click and finish your IVR application in minutes.

For advanced users, Voicent IVR Studio provides flexible software integration methods through HTTP and Java, all of which working within the graphical user interface.