Corporations appraising IP PBX solutions have less and less usage for bulky legacy systems that may be flagged together through attainments or from other bolted-on technologies that add unwanted complexity.

These corporations are not just appraising but are looking for flexible systems that are user friendly to manage, have simple architecture and, in a good way will deliver the lowest overall cost of ownership.  Having these will make a business win all customers over a day and maybe before the night.

Good IP PBX Systems is exclusively suited to addressing simplicity and complexity head-on with no shortcomings along the way.  It must build an optimized solution from the software up to IP that taps into full strength of IP-based communication and association. Moreover it must lead the field of lowest overall cost of ownership and generate a fast return of investment.  It also must fit the customer’s needs for IP-PBX solution whether through an on premise, hosted or a combination of the two.

Voicent Flex PBX

Flex PBX of Voicent is one of the leading software for IP-PBX applications.  It answers the criteria for user friendliness, which in fact an easy point-and-click custom PBX system design and configuration.  It has also a very low overall cost, it has not setup fee, no monthly recurring bills and no usage limit. What else? It is a ONE TIME PURCHASE AND OWN IT FOREVER.  Moreover it does not require expensive hardware.  All you need to use Flex PBX is a desktop or a laptop with any Windows operating system – Windows 2000 and above, and a phone service.  The phone service could be an internet phone service, PBX systems with SIP extensions or any traditional analog phone line.  Aside from computer, the software requires an internet connection in order to run.

YES! Saving money with Flex PBX is achievable.  Aside from the ones mention above, Flex PBX can have a PBX system’s auto attendant to answer incoming calls.  Also you can share phone lines among extensions for outbound calls.  That’s not all you can also provide voice mail for each extension with near to unlimited storage size.  You can even present your callers with a business image with music on hold and customize greetings.

Also with the enterprise edition, you can have the Voicent IVR Studio.  With IVR studio, you can customize any kind of interactive voice response applications you want.  Also it can be accessed to a database, through a website or even run an external program.  Additional feature with enterprise edition is the unlimited waiting queue.

Major Features

A growing number of businesses are now grappling with the decision to implement new telephone systems base on voice over IP PBX technology. On the other hand, while the primary goal is to generally save money, there are wide array of features and functions that must also be well thought-out. This article provides a quick guide to the top five most common services that you should expect from an IP-based business phone system.

Feature #1: Call Routing and Forwarding

Call routing and forwarding connects employees in the company no matter what their level or standing is. This is probably the number one must-have feature since it connects everybody wherever they are. This feature in most cases would support forwarding of calls from the office to cellular phones, in the form of voicemail, texts and email. And this methodology is 100% secure because it removes the need for giving out personal cell numbers or extensions while creating fast secure connections.

Feature #2: Data Integration Linking

Another feature that is high on the list of must-haves is data integration linking. This integrates CRM (Customer relationship management), sales cycle methodology and inventory systems and uses data inference methodologies. When selecting this option, it is wise to choose a service provider who can offer an inbound screen showing the customer’s complete relationship history. A sales representative is better equipped to close a sale when this is visible.

Feature #3: Auto-Attendants and Automated Call Distribution

Auto-attendants and automated call distribution routes calls to available agents or standard greetings, options for voicemail or directory services. In a busy call center environment, this is a must when callers do not expect to wait beyond three rings. Enhancements to this system can help calls placed to specialist technicians route faster and with backup options, ensure that the customer is connected to someone who can help.

Feature #4: Audio and Video Conferencing

Audio and video conferencing has become routine within companies in this cost-conscious recession age, where any avoidance of travel costs adds to the bottom line. With IP PBX, video is easily added to a voice call, enhancing the face-to-face aspect. Add to this the facility of a public Web conference, and this is another shot in the arm for sales since it raises the visibility of the company, while garnering more potential prospects.

Feature #5: Interactive Voice Recognition (IVR)

Interactive voice recognition (IVR) technology supports directory services and automated directory access and call routing. At this stage of maturity, these services have a high degree of accuracy and can route callers to the correct person with fewer errors and faster connections. These services are widely used by government agencies and high-tech companies that wish to leave a good impression.

What is Rapidvox?

Rapidvox is a prepaid SIP and IAX provider that bids routes to over more than 10,000 endpoints internationally. In Rapidvox, the rates are as low as 1.02 cents per minute to Hong Kong and in UK / USA / Canada / Germany with squat price of 1.3 cents per minute.

Service supports SIP phone adapters and IAX-compatible devices.  The good news with Rapidvox is you don’t need a high prepaid fund; it goes as little as $5.00 USD.  Payments are accepted through PayPal and bank wire transfer. In PayPal payments are instantly credited to your account.

Rapidvox is flat rate per minute pricing.  At all times it is quite reliable, although some destinations are problematic at some point (like in a few days every few months). Again Rapidvox is prepaid only.  It specs involve good PPD and has a higher latency than most VoIP providers.

Rapidvox claims they offer a truly flexible VoIP Solution.  They also don’t have minimums or contacts.  Their main goal is to bring an affordable, competitive and quality VoIP Termination service to clients, resellers and Internet-Telephony Service Providers.

Shortcomings from Rapidvox are right now is that they do not offer incoming (DID)          service.  Rapidvox can easily provide you with speedy transit of voice calls on the Publically Switched Telephone Network (PSTN).

Also, Rapidvox is very flexible, you can use your iPhone, smartphone or any other handheld mobile devices. So configuration differs based on what handheld gadget you have, so you can get started.  You can also use integrate Rapidvox with Voicent gateway so at the same time you can use Voicent software for your marketing campaigns or any business meetings.

There is no limit of simultaneous calls that can take place.  It all depends in the balance in your account.  At the beginning of each call, up to two-hours of credit at that calling rate is held in-escrow by our system. A second and simultaneous call will attempt to hold another two-hour of credit in-escrow and so forth. At the conclusion of each call, any remaining credit is released back to your account for re-use.

Setup Voicent gateway for Rapidvox VoIP Service

On the SIP menu under Options from Setup menu on your Voicent gateway plugin the following for Rapidvox setup.  Display name, SIP ID, Domain (that would be sip.rapidvox.com), username and password.  Also make sure that user is your own account at Rapidvox.

Setup stun server by choosing any public servers like stun.xten.com.  You can google it to find alternative stun servers. Also codec is PCMU.