The current market blast in voice over internet protocol (VoIP) services and products has carried the technology to the vanguard of industries both large and small. Not so long ago VoIP being still far from becoming the plug-and-play answer wanted by less important businesses, solution providers have develop to be key players in choosing and organizing the technology. What’s more, many of the products on the market are developing into niche solutions, forcing SMB adopters to depend on more than ever the solution providers.

Until recently, leading edge communications has been divided into two realms: Voice-over-IP (VoIP) phone service over wired networks, that would be the Internet — that has made U.S. long distance and international calls astonishingly low-cost — and the costlier world of cellular smart phones, voice-enabled PDAs and similar wireless devices. All now were wondering of ever the once famous economics of VoIP could be used once again into the world of communications for portability.

Consumers no long gazed with these questions. i2Telecom International, Inc. develops proprietary high-quality VoIP products and services in precisely this area.  i2Telecom delivers first-class international and domestic long distance calling amenities to subscribers at a fraction of the cost of traditional carriers. All of these are achieved by leveraging the influence of the Internet.

Managing i2′s service options shows to be as user friendly as it is. Subscribers have admission to a Web-based account management system that displays account status and produces custom reports. Those looking for perks such as voice mail, caller ID and other options will be disappointed; still the basics are quite covered well by the service. Additionally, i2 Telecom does not have a soft phone obtainable, which directs users to depend on exclusively on the included hardware. A soft phone would allow traveling consumers to use their PC as their phone wherever they have Internet access, a significant savings when compared to the fees hotels charge for phone calls.

Voicent butts in here.  Voicent offers reasonable, user-friendly software products for industries and societies to allow more powerful and efficient voice, text, and email communications.  Voicent software products are installed on your computer and work through your phone and/or internet connection.

Voicent software creates a telephone call straight through your VOIP service or your PBX system. No need for additional hardware.

Setup Voicent gateway for i2Telecome VoIP service

Open Voicent gateway. Under Setup then Options choose SIP menu.  Enter the following on the SIP settings for Voicent; Display name, SIP ID, Domain (72.5.80.154 for i2Telecome), User and Password.  Check “Register with domain to receive incoming calls”.  Regarding the number of lines, note your SIP service must support multiple channels if you want to use one account  for multiple lines like for the case of iTelecome.

Freshtel is an Australian VoIP service provider. It supports IAX2 or SIP for free calls between users and paid calls to the PSTN.       Currently today Freshtel VoIP service requires an Australian address to register. Other than that, this VoIP service cannot do Emergency Calls (000). So, in order to make Emergency Calls you need to have a fixed line or mobile service.

Freshtel VoIP service has both pre-paid and post-paid plans. In pre-paid plans, in the event of unused prepaid credit within 6 months prior to the date of activation it will expire.  In terms of its fair use policy which applies to all customers; a maximum of 180 minutes per call is allowed, all flat rate calls to Australian landlines is limited to just a total of 2500 minutes per month and 3000 minutes per month for the most expensive post-paid plan.  Freshtel also have the right to exempt specific customers. The post-paid rates are also still pretty competitive.

Setting up Voicent gateway

High-end Voicent software lets you and your company engage in sales, marketing, customer service, event notification, appointment reminder, and much more for a guaranteed rate of investment.

This guide will give you the steps on how to set up Voicent gateway for Freshtel VoIP service. Although if you want to have more details about setting up softphone with Freshtel, visit Freshtel website. It is located under Configuration Guides under Help menu and look for topics regarding setting up x-lite softphone or generic SIP devices.

Start an account with Freshtel, and then they will provide you with account activation information. You then have to use this information to activate Freshtel service, and to set up the service provider profile and VoIP numbers on your Voicent software.

Open Voicent gateway. Then see SIP window under Setup and then Options. Also, the user name is the SIP ID, not your Freshtel login name. So, just enter the following on the SIP settings for Voicent; Display name, SIP ID, Domain (that would be sip.freshtel.net), User and Password.

Now comes setting codec options if necessary. A codec is a method of compressing and decompressing audio signals for communication across a network.  Voicent requires you t select PCMA, PCMU, ILBC.

For additional information regarding Voicent softwares see Voicent products.  It contains the list of software like tools to broadcast messages, tools to manage businesses, tools to manage appointments, tools for inbound calls and tools for developers.

Every discussion about hosted PBX never fails to exclude the mention of RingCentral. This corporation has done a fantastic job of promotion itself.  Of course, RingCentral is top of mind – they are willing to devote a wealth on publicizing everywhere to be top of mind. They are first in a region that expends NO MONEY on marketing. So now they look even bigger buy spending millions.

RingCentral is a publicly dealt supplier of cloud-based phone systems for businesses.  It online based voice, text and fax platform that you can customize based on your business need that does not require on-site PBX hardware.  With good software such as found in Voicent products it can even make your company’s daily routine even more flexible.

Its available phone numbers include optional toll-free and local numbers.  Equipped with the right software, receiving and creating calls from your computer with a headset is just a piece of cake.  Another good benefit with RingCentral as VoIP service provider is that you can easily manage your team in multiple locations by creating profile for online departments, employees and remote workers.

RingCentral VoIP service is SIP based which means as long as you have internet you can manage your voice and video calls over IP networks, thus you can configure Voicent software to use RingCentral.  It is recommended for RingCentral users to use it only for predictive dialing, RingCentral does not support DTMF tones, without these DTMF tones Voicent cannot know whether the key is pressed.  In predictive dialing you are not expecting any key to be pressed.

How to setup?

For those RingCentral subscribers, get information from your RingCentral account formatted below;

ID:

Proxy:

User name:

Password:

These options are located on Voicent Gateway in Setup main menu then Options then Sip.  If you are having trouble simply browse for more detailed setup guide on Voicent support center page.  After inputting all needed requirements then you are good to go!

Advantages

With RingCentral pack with Voicent high end software, your company will surely enhance its productivity. Using Voicent tools for your call center enables your agents for faster call initiation.  Call center staff can simply click to dial any phone number within a customer record. Calls are connected more quickly and misdials are almost eliminated.

You can improve customer experience.  Satisfying resolves greatly matter because they give companies a significant return on investment.  Surely, satisfaction is a company’s number one hit list.