For any number of reasons—not the least of which is the relatively large investment required for a new PBX—many businesses have delayed upgrading their PBX. Consequently, you may be living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. Or you may be dealing with the worry that you are literally one aging component away from complete failure of your company’s business communications.

System downtimes impacting offices or locations for hours or even days, exponentially rising support and consultant costs, and too much time spent trying to maintain multiple PBXs—often from different providers and scattered across many locations – do any of these issues rings a bell? This article discusses compelling reasons for replacing your company’s on-premise PBX system with an IP PBX solution.

Unifies communications across your company

The typical company with an on-premise PBX uses a patchwork of business communications tools — standalone fax machines, individual Internet fax accounts, third-party audio and video conferencing, and web meetings. This approach typically lacks connection or synergy among the various tools. In addition, as the service accounts have accumulated over time, you may need to manage multiple, and sometimes redundant, bills from the various providers.

Voicent IP PBX integrates your business communications into a single solution that includes voice, auto attendant, screened-call forwarding, call queuing, music on hold and other Unified Communications (UC) features. It also integrates with cloud-based and back-office business applications. This one-stop service not only saves costs and delivers the synergy of linking various modes of communication, but also eliminates the management, unwieldy billing, and cost tracking associated with multiple vendors.

Flexes when your business flexes

When you are growing or simply competing in today’s competitive markets, you cannot afford anything — including a business system — that holds you back. As your business expands or your business needs change, the Voicent IP PBX adapts.

Instant access to the latest features or updates

Some legacy PBX systems come with a limited feature set, and more advanced products may charge extra for basic features such as voicemail or the latest UC tools as they become available. With this system, the latest features and capabilities are continually integrated into the system.

Conclusion

Aging hardware and the antiquated model of the PBX-based business communications system are driving more and more enterprises to switch to cloud VoIP. A solution such as Voicent offers the perfect way to move yourphone system into the modern world.

Traditional phone systems have two main problems for businesses: limited features and expensive.

As a result, small businesses are migrating to internet phone systems that deliver advanced communication features over a broadband Internet connection. In fact, a recent survey showed that small businesses are leading the charge in this shift, with 70% of these purchases coming from businesses with 30 or fewer phones.

These IP PBX solutions are hosted by a service provider and are much less expensive than traditional phone systems. That all sounds good, but how much can a small business really save by switching?

The answer is: a lot!

Communications are the lifeblood of any business. Consequently, small business owners are often hesitant to take a chance on “new” telephone technology—no matter how attractive the pricing is.

IP PBX was first introduced in the 1990s, and has become a market phenomenon. Improvements in network technology now enable service providers to offer highly reliability with outstanding call quality, on par with traditional phone systems. The only difference will be reflected on your phone bill: it will be   lot less than you’re used to!

Businesses that use a dedicated PBX must maintain and operate the system themselves, which can be very expensive. When you switch to this system, you can eliminate the maintenance and upgrade costs. Also, there is no need for a PBX in the telecom closet. You no longer have to pay PBX maintenance and upgrade fees: it’s all handled by your service provider. Instead, you pay a predictable and more consistent monthly fee that allows you to manage a long-term fixed cost.

This new system can also be flexible and can deliver the needs of your company. You can easily expand and make changes to your phone system yourself. Some providers allow you to add lines by simply logging in to your account and placing the order. And when you need to move an employee, it’s as easy as unplugging their phone and plugging it back in at the new location.

IP PBX is packed with advance features which can increase your productivity. With the advent of this technology, it has made the features like auto attendants, extension dialing, email notification of voicemail and company directories possible. More than just a convenience, they can have a dramatic and very positive impact on your employees’ productivity and workflow efficiency.

So what’s the bottom line when it comes to business phone service? The answer is this: if you stick with a traditional PBX you’ll keep on paying a lot of money for a limited set of features. That’s why tens of thousands of small businesses have already made the switch to IP PBX.

For years, the blight of outbound call center has been “the waiting time.” No matter what industry you’re involve in, you know that “the waiting time” hurts your business because customers would rather choose to just hang up than wait for one of your employees or agents to attend the call. Now, do you ever consider how much would “the waiting time” really hurt your bottom line?  Recent study showed that 49% of the customers hang up when they experience some delay or waiting time in their calls.  This would mean that almost 50% calls of your outbound call center fail to meet the customer’s attention.

Below are the tips that will help you improve your outbound call center with the help of Voicent outbound call center software, a powerful predictive dialer and speed dialer software.

1)      Connect Outbound Agents to Customers Instantaneously

Now, for most predictive dialers on the market this isn’t impossible anymore.  But with Voicent Agent Dialer software, you can be connected to your customers lightning fast with no pause related drops. Agent dialer being one of today’s industry leading algorithm, you will be connected to human pick-ups within seconds while handling answering machines so you don’t have to.

2)      Enable Intelligent Regulatory compliance

Automatic monitoring and management of regulatory compliance for dropped-call rates is available with Voicent Call Center Manager product.  This ensures you that you are maintaining compliance with outbound calling laws.

3)      Connect Agents to the Right Data Sources

Your agents need to be aware with information and data that will help them have the ability to resolve issues as quickly as possible. Call Center CRM software automatically displays customer information in Agent Dashboard when calls happen and are answer by your agents. Voicent Call Center Manager also has the feature “Whisper Coaching”, a capability for fast and highly             effective training for new recruited agents.

4)      Customize Screens for Relevant Communications

With a Agent Dialer, agents can handle upwards of 15-20% more calls per day than with a traditional manual dialing program. This would mean great cash flows come to your company.  However this would also mean that your agents are tasked with memorizing an increased amount of call scenarios and solutions they have to keep in mind.  Call Center Manager helps you create and manage Automatic Call Distribution plans (ACD). Also enable matching of messages, caller IDs, agents and campaign that would maximize productivity and efficiency.