When it comes to creation and handling your business, from small to medium sized, there are various essential things to consider that eventually you will have to put together – especially when you’re goal is to be the top. It’s all about your choices and how you choose them. And each one of them will uncompromisingly impact your business, like the office-based person you intend to hire to represent your business and the commerce that will support you outside the company.

Employee Training and Preparation

On your behalf are the ones who represent your business, deciding who to pick given that the people answering the phones will get things very critical. It is of great importance that the group of people working for you has went through advance training just to be sure that they are more than qualified to give customers or callers the best rewarding impression of your business operations.

Before your inbound call center goes live you need to get everyone you hired situated and provide them after training with guarantee. Expenses involved with hiring include the costs to place announcements and the costs of your human resources employees’ time in assessing job applicants and making hiring decisions. IT staff will need to know about your computer hardware and software so that they can keep it up and running.

Utilities

You need to make sure your facility is in line to all relevant utilities such as electrical / HVAC, phone or VoIP service, and robust broadband internet service. You may or may not need to arrange for power backup in the event of power outages.

Some of this work may be removed by using an existing call center facility, but if you’re starting an inbound call center from scratch, you may choose to work with a call center consultant to help you with planning, implementation, finding vendors, and other preparation.

Technology

You will need to obtain voice and data networking hardware and software, wiring, and phone system.  In addition, you need, you need good software tools to help your agents on their jobs and monitor them with their productivity.

Voicent comes in; Call Center Suite and inbound call center solution will help you with these problems.  Voicent Call Center Suite is pack with the efficient and proven software for inbound call centers.  This includes Flex PBX, Inbound IVR and Call Center CRM.

Buy it one time and own it forever. Even you have problems regarding Voicents software that is out of date. Or you want an edition that you want to upgrade to a higher and better edition. That’s not a problem at all, simply upgrade it! Anytime you want!

PBXs (Private Branch Exchange) sort communications among the interior telephones lines of a private organization usually a business or a company, and also connect them to the public switched telephone network (PSTN) via trunk lines. The trunk lines can be analog PSTN lines, PRI channels over T1 or in the case of IP-PBXs, the more modern VOIP based SIP trunks can be used in conjunction with analog and PRI trunks.

Like any other cloud based services available today, now you can get your IP PBX functionality through a cloud service, either via a third party cloud based PBX service provider, or by organizing your own PBX solution in a secluded or public cloud. Well, first let us take a good look at the advantages of having the PBX in the cloud against PBX IP PBX in your office location with respect to numerous factors. Later we will discuss what software could help your IP PBX.

Let us first take a look between reliability and voice-quality which are the two most significant things to consider for voice. If the IP PBX is located at the same place where your office is located, your phone answering system solely depends on the timesyour office is available. Since your office will be more vulnerable and not all times on the go than a professional data-center, the section goes to the hosted PBX in terms of reliability. As an example your IP PBX can still forward calls to extensions like mobile phones or anay handled wireless communication device even if the power at the office may be down.

With a cloud based IP PBX, you have to rely on VOIP based SIP trunks as it is not as useful or sometimes not feasible to rely on analog voice trunks at a data center. However, the connectivity at the data center will be able deliver the best of all passage for your VOIP packets. The serious component therefore is the last mile, i.e. your WAN connectivity between the offices to the data center that will be hosting the PBX. Once you have the best broadband bonding appliance that can vigorously influence more than one broadband connection, your voice quality and reliability will be top notch.

In addition there is no question that the cloud based IP PBX will have the most scalable and flexible architecture, especially in multi-office environments.

Flex PBX of Voicent

Flex PBX software of Voicent has a full feature of a business phone system. You will surely need this for your business, why? Because it supports VoIP/SIP, Skype, even regular phones and so much more! Besides being able to increase credibility and confidence of clients and future clients Flex PBX is very feature rich software.

One of the biggest changes in International travel is the emergence of the smartphone. Whereas once upon a time it could be quite stressful heading to a foreign land when you don’t speak the language or know the geography, now a smartphone equipped with a data plan can make you something of a local instantly.

ITSPA Awards 2013 announced Localphone as the winners of the Best Consumer VoIP category. ITSPA – Internet Telephony Services Providers’ Association

Localphone is on the other hand another SIP service that can be used with Voicent software. A nice feature of localphone.com is that it gives you a free 5 minute phone call. It may also give free incoming phone number.

How does Localphone’s VoIP service work?

Localphone functions like a calling card service without the actual calling card. A user creates a prepaid credit account with Localphone, which they use to pay for all calls. A user dials into Localphone, inputs a pin tied to their account, and then dials the number they would like to call. For every minute that the user is on the call, Localphone deducts a certain amount from the user’s account. Rates vary by country, and calls to some countries can be less than $0.01/minute.

Localphone offers low international rates because they use local numbers. Every time a user dials a different contact, they are given a local number for that contact. So, for every international contact that the user has, they are given a different local number. For example, if a user lives in New York and wants to call their friend who lives in Germany, they will dial a New York landline number which will connect straight to their friend in Germany. That way, the call is treated like a local call, and does not carry expensive international rates. It’s still “technically” an international call, but rates are much lower with Localphone than traditional phone service.

Voicent Compatibility with LocalPhone

Localphone is one of the many VoIP phone services that Voicent software supports.  Most VoIP phone services offer free, stripped-down versions of their service.  That’s why a lot of people tend to use VoIP phones instead of the traditional ones.

Setup for Localphone VoIP service with Voicent softwate is very easy.  You all need to do is to enter Display name, SIP ID, Domain, username and password and press OK. EASY Localphone SIP setup!

Also from Localphone website, they have a list of devices guides to help set up your software or hardware VoIP device for use with Localphone.  Once set up with Voicent software, features like call forwarding are easy to configure. The settings are straight forward.