How to make the default female voice for time and date to work

Go to Voicent Gateway > Setup > options > TTS tab, choose “female” for “pre-recorded voice selection”

did that – how do you use that in IVR? What variable can you choose – can you make a time column in Broadcast/IVR so it will use that voice for time and date? Even if its a future time and date?

To use it in IVR, you’ll need to specify the prompt type. There are several special types for text: date, time, digits, characters, phone number etc. The Prompt Type dialog window is accessed by clicking the Prompt Type button in an IVR element’s prompt tab.

To make a time column in BBP, go to the root element of your IVR application, select Properties, then add a TTS column in the BroadcastByPhone tab. Then you can select the BBP column in your prompt with a date prompt type.

I am trying to set up our message to play. The message is two seperate files, one with the sales pitch and one with the options. I want there to be an option to repeat the options message only and not the pitch. When I select repeat message it repeats both files to the person being called. Is there any way I can set this up to only replay the options message? This is broadcast by phone professional version

You cannot do that with the Message Designer of Broadcast By Phone auto dialer. But you can easily achieve that using Voicent IVR Studio.

When using IVR Studio to design the application, create a prompt element for the first audio file that is the sales pitch, create a choice element for the touch tone response, and set the prompt to the options message. Add a goto element as a child of the choice element and the goto target as the choice element. This should accomplist what you want.