Hi, We are a group of tennis players that need to reserve four public tennis courts every week. We are looking for a dialer software that could do this for us:

1. At 5:30 am every Thursday morning, using 4 or 5 Skype out account (or any similar services), the dialer would dial the public tennis court reception.
2. Once on hold, the dialer would send the #1 pound key tone every 7 minutes or so until 6:55 am to stay alive on hold and not being flush out.
3. At 6:55 am, the dialer would transfer the 4 on hold lines to 4 tennis guys of us waiting next to a telephone line for the transferred call. Or even best, the 4 guys calls in an pick the line themselves.
At 7:00 am our 4 tennis guys are on line with the reception standing by to make the necessary reservations.

Does your software do that? Is your software a good solution for us? If not, any help would be appreciated.

Yes, you should be able to use Voicent IVR Studio and Voicent AutoReminder to do the described application. This is indeed an interesting IVR application.

Here are some suggestions for the setup:

Design the IVR application

Open IVR Studio and select File > New (for AutoReminder).. from the program main menu. Create a prompt element and add audio and tone items to the prompt list. The audio file can be silent audio and any music audio for 7 minute. The tone item is a generate tone type with argument “#1″. This allow the outbound call to do 1 and 2.

Add a transfer element after the prompt element, so the call will be transferred after all prompt items are played.

Save the design, check correctness, and deploy.

For more details of IVR Studio usage, please see the product walkthrough under the Help menu.

Setup Call Transfer Phone Number

Open Voicent Gateway, select Setup > Options > Call Transfer, select “transfer call to phone numebrs”, and enter the 4 phone numbers you have in the box below.

Schedule Automatic Phone Call

Open Voicent AutoReminder, create a recurring appointment on Thursday and make the reminder call time to be 5:30 am. Make sure to select the reminder call message to be the one you just designed using the IVR Studio.

That’s it.