Date time value in IVR app

Posted on December 11, 2009 | By Voicent

Hi Support, I need a Date and Time variable in Studio to date stamp my own log file records. The canned variable __VG__CURTIME_MILLIS__ returns values I don’t recognize. Example,
the action stored the value 1260550105883 from the __VG__CURTIME_MILLIS__ variable (wall clock was 12/10/2009 11:50:00) Can you either tell me the format used by the __VG__CURTIME_MILLIS__ variable, or, How to set up a variable that stamps the current system date and time

The __VG__CURTIME_MILLIS__ variable is returned by the following Java function: System.currentTimeMillis(). The definition from the Java manual is the following:

"Returns the current time in milliseconds. Note that while the unit of time of the return value is a millisecond, the granularity of the value depends on the underlying operating system and may be larger.

For example, many operating systems measure time in units of tens of milliseconds. See the description of the class Date for a discussion of slight discrepancies that may arise between "computer time" and coordinated universal time (UTC).

Returns:
the difference, measured in milliseconds, between the current time and midnight, January 1, 1970 UTC."

Normally, you have similar functions in different programming languages.

Posted in IVR Developer, IVR Usage |

Download TTS module

Posted on December 7, 2009 | By Voicent

I can’t find the download for the text-to-speech module. Is there a direct link to it or some instructions on how to find it on the voicent site?

Like most other Voicent software features and modules, the Voicent TTS PlugIn is already part of the downloaded software (shareware edition), but needs to be activated. If you have purchased Voicent TTS PlugIn, all you need to do is request a license key to activate it. To request a license key, please do so from the product main menu > Help > Request Product License…

Please also note that TTS PlugIn does not include a TTS engine. For more details, please see TTS PlugIn and Voice Quality. Most of the information are available from the TTS PlugIn product page on Voicent webstie.

Posted in IVR General |

IVR/PBX Hardware Requirement

Posted on December 7, 2009 | By Voicent

I am looking to use FlexPBX or IVR Studio. Before staring to buy all kind of hardware in order to put things together, I need to know:

Is it possible to transfer a call answered on line A on line B supposing I have two PSTN lines? I mean one call coming in on line A and instead to have the transfer to an extension line 801, to have the software transfering by dialing on a different external line, let’s say 514-234-4566. Imagine the scenario: Press 1 for ”sales” (goes to ext 801), press 2 for ”service” (goes to ext 802), press 3 for ”tech. support” (goes to an external line 514-234-4566).

I undestand I need at least four modems for this configuration, I don’t know if the software is able to handle the outgoing calls dialing on a specific modem a specific phone number.

Actually, you only need two modems for line A and line B. Use Voicent software, there are two call transfer modes: transfer to phone number and transfer to computer. When a phone call is transferred to a phone number, Voicent software (gateway) relies on the call transfer service on the phone line. So in order to transfer call to support (transfer to phone number 514-234-4566), your phone service must have “call transfer” service. Call you phone company to see whether you have that service and also ask them the exact steps for the call transfer. Transfer to computer is a little different. When a call is transferred to computer, a screen popup will be displayed immediately and the phone audio is (1) transferred to the computer speaker and microphone (you can also use computer headset to talk) if you use VOIP phone service; or (2) you need to pickup the same phone line (like A or B) to talk if you use modem. For more details, please open Voicent Gateway, select Setup > Options > Call Transfer. Click Help for more info.

It is normally easier and cheaper to use VOIP service instead of traditional analog lines. With VOIP, you do not need to buy any hardware, the only requirement is you have a reliable broadband internet connection. You can try Skype, and it should support both transfer to extension and transfer to external lines.

Posted in IVR General, PBX |