We have been looking into hosted IVR solutions and came across your page. What you are doing looks very interesting to us. Two questions, why would we want to go with your solution instead of a hosted model and what are the realities of setting up our own using your IVR software?

First off, the major difference is of course overall cost for an IVR solution in the long run. With a hosted IVR solution model a couple of things come to mind. First, I would say recurring cost is a major factor. Some of these services, depending what all you need, can cost you quite a bit on a monthly basis. In addition, how often do you see an actual pricing sheet right there on their pages? Not often. Why? They have sales reps you need to talk with to get a “custom” quote. We all know what that means. Secondly, downtime and control. For something that can be (depending on your business model) a big player in your overall success and more giving that control to an outsider can be a bit scary.

Now, going with your own IVR software solution in-house does have it’s perks for sure. You have complete control over the design and usage as well as the hardware it’s on. In addition, there is no recurring monthly or annual cost. In other words, you make a small upfront investment and the only recurring payment you are making for your IVR system is to your phone service provider. I think you can see the obvious ROI advantages here. Download and test our IVR software yourself.

In regards to the realities of what you will need for your IVR software system this really depends on the volume, or expected volume of inbound and outbound calls. If you have a good idea of what this might be let me know and I can give you a better idea on what you will need to do to successfully implement your in-house IVR solution.