I am trying to assign an English or Spanish message depending on the customer. How do I do this for a list?

There are several ways to do this:

1. Create two call lists instead of one. One for English and the other for Spanish. For the English list use the English message, and for Spanish list use the Spanish message.

2. If you cannot differentiate the language used from the call list, then ask the callee to select 1 for English and select 2 for Spanish. You will need to have Voicent IVR Studio to do that. For more details, please see BroadcastByPhone’s Help menu > product Walkthrough > Multiple Language Support.

3. If there is a field or column in the BroadcastByPhone call list, you can then use IVR Studio to design a message that utilize that field. If that field indicates English, play the English message, otherwise, play the Spanish message.

There are four main possibilities when calling a number

1) Person picks up
2) Answering machine
3) Corporate phone system
4) Busy

Situation 3
When your phone dialer gets a corporate phone system, how does it react? Is there a way to navigate through a corporate phone system to a real person or to to voicemail (operator by pressing 0 or 9)? We only call companies and the vast majority of them have phone systems and typically software like yours won’t work because it thinks it has hit voice mail when the phone system is asking the user to press 1 for sales, 2 for support, or zero for operator etc.

The basic operating mode will treat corporate phone system as voicemail.

In order to be able to navigate the corporate phone tree, the system must understand what the phone tree says. This is not possible, at least not reliable, with today’s technology. The following are just few suggestions.

Some of our customers use semi-automatic mode of AgentDialer for that purpose. Since most calls to corporations will be answered, so there is little need to detect human pickup vs. phone system. If you want to leave a voice message, you can pre-record the message and play the message when a voicemail is reached.

If you are always navigate the same phone system, like testing a IVR system, you can always pre-program the key press and delay.

Another workaround is to always press 0 after the call is made. This obviously will not work all the time but might be acceptable in some situations.