Dialer for survey

Posted on August 9, 2009 | By Voicent

I am actually in look out for a dialer software that would help me dial telephone numbers on a random basis and need to make sure that all the telephone numbers need to be called. I would also be helpful if the software is a bit user friendly for e.g.. if a customer requests a call back the call back time could be fed in so as to make sure that the call is given at that particular time. I am basically looking out such options for a survey process.

For this purpose, you need Voicent BroadcastByPhone autodialer and IVR Studio.

With BroadcastByPhone autodialer, you can generate random phone numbers to call. Once the call list is generated, you can start a broadcast by clicking just a single buttom. All call status will be displayed in real time. For each call, you can designed the call message to ask the callee to leave a voice message. The voice message will be saved on your computer. To listen to it, you can click the link of the audio file from the call status field.

For survey questions, you need Voicent IVR studio to design it.

To find out more about these two program, go ahead and download the software package. Once the programs are installed, you can access a sample/demo of using dialer for survey from the Help > Product Walkthrough menu.

Posted in IVR Usage, Outbound IVR |

How to call SIP line

Posted on August 6, 2009 | By Voicent

I have downloaded the latest Voicent gateway and installed it successfully on Windows XP machine. I have used SIP based setup for the Voice gateway and the gateway is started successfully. I have installed the timeofday application in the gateway. But i’m unable makeout how to launch the timeofday application from the SIP smartphone (Which number to dial), please help me in solving this issue

When Voicent is started with SIP, it registers each line as a SIP softphone. The soft phone is registered with your SIP service provider using the SIP ID you specified in the gateway. It usually takes the form as: sip:your_account@your_provider.com.

From your SIP smartphone, or any SIP soft phone (like x-lite), you can call the gateway using the SIP ID. The gateway should then answer the call and use the timeofday application for the interaction.

In many cases, especially deployed for commercial use, a DID (direct inbound dialing) number, which is a regular phone number, is purchased for your SIP ID. Once you have a DID number, people using ordinary phone (landline or cell phone) to call that number, and the call will be forwarded to the SIP line.

Posted in IVR Usage |

Emergency Call Escalation with Text Messaging

Posted on August 2, 2009 | By Voicent

We are looking for emergency call esccallation. Can we program how long before calling the second, third, fourth, and fifth persons under the call till confirm?

Voicent Program has the “call interval” feature that allows you to set the call interval between calls.

Can call till confirm be handled by paging or sending a text or leaving a message if the tech fails to answer and the technician call back in and enter the code and stop the escalation as long as it is within the “call interval” time period?

Yes, but not with BroadcastByPhone program.

You need to use Voicent IVR Studio to set up an inbound phone application to wait for technician calling back. Once the correct code is entered, stop the escalation program/script. Though the whole system can be setup without too much difficult, it does require programming for customization. If you do not have IT staff, you can hire someone online to do the work for you. It should not be that much work, the specification is listed below.

We do not support paging and text messaging. However, you can use email to text messaging service provided by the mobile phone company. To text someone, all you need to do is send an email to the carrier specified email address.

For the whole process to work as you described, you need:

1. A script/program to do the following:

send an email to the first technician on the list

wait for confirmation from IVR application for some specified time

if confirmed, exit, else email to the next technician, and continue…

2. An IVR application to receive confirmation

Answer the call when someone calls in. Once a confirmation is received, notify the above script

Posted in IVR Developer, IVR Usage |