Callcenter predictive dialing using Skype

Hello. I want to use your program with Skype in a call center with 20 computers. I want to ask you this. I need to install the gateway program on a server, and the agent dialer on every pc?If i have a server with gateway and agent dialer installed can I send calls to different computers in the network according to the call list? Thank you

We assume you want to use a service computer for the predictive calls and have 20 agents in your callcenter. The following is a typical configuration:

1. Install Voicent Agent Dialer and Gateway on a server computer. On this computer, you control the call list and manage the campaign.

2. On each agent’s computer, install Voicent RemoteAgent program. This is the client software that is part of the Agent Dialer Enterprise edition. This program allow an agent to talk to your customers when then answer the call. The program displays a screen popup whenever a call is transferred, and the agent uses a computer headset to talk on the phone. After the call, the agent can enter notes for the call and it will be displayed in Agent Dialer’s spreadsheet window in real time.

On the server computer, you setup Voicent Gateway to use Skype to make call. For Skype, if you are talking about using the regular Skype calling plan, it may not work for you well. Skype’s fair usage policy limits daily outbound calls to 50 per account. After that, you have to pay 2 cents per minutes. We strongly recommend you use SkypeConnect, which is Skype’s business service plan. It works best with Voicent software, especially for multiline (simultaneous calls) system.

It is also possible to setup Gateway and AgentDialer on each agent’s computer. But that is a less common usage.