I am interested in purchasing an outbound dialing application that can integrate with my exising VoIP, work from a database generated list, and connect to a salse rep in a 30 person team when a live connection is made
Voicent software is VOIP based so it should be easy to integrate with your existing VOIP. You can also easily import the list (comma separated value, text file) to Voicent software. With command line interface, you can also launch Voicent program automatically with your call list.
Choose Auto Dialer or Predictive Dialer
If you want the system to play a pre-recorded audio message, you can use Voicent BroadcastByPhone auto dialer software. In auto dialing mode, the system makes a call, immediate after the call is answered (someone says hello), the system plays a pre-recorded message. At the end of the message, the system can ask the person to press a key to talk to a live agent, press a different to remove from call list, etc.
If you do not want to play pre-recorded audio, you can use Voicent AgentDialer predictive dialer software. In predictive dialing mode, when a call is answered, it will be immediately transferred to an agent.
Transfer to Phone or Computer
Voicent system can transfer a call to a telephone or a computer. When a call is transferred to a telephone, such as someone’s cell phone, the system will dial the number and wait for the phone to be answered, once it is answered, the original call is then connected to the transferred call. This transfer mode is great for agents who do not sit in front of computer all the time. But this transfer mode is slower and not suitable for predictive dialing. Because this system has to call a phone number, wait for the phone company to ring the phone, wait for the agent to pick up the phone, during this time, the person on the line is going to hear silence and is likely to hangup.
Transfer to a compuer is almost immediate so it is great for predictive dailing. When a call is transferred, a screen popup will be shown on an agent’s computer. The screen popup contains all the information about the call, such the name, phone number, and any other information in your call list. The phone audio is transferred to the computer and the agent can use a headset to talk immediately. Optionally, the system can also play a short beep to the agent’s headset when a call is transferred.
Try it for free
The best way to learn more is to download the software and give it a try. The first time you start the program, follow the setup wizard to connect the system to your VOIP service.