U.S House of Representatives wants to restrict call center outsourcing

A recent bill pertaining to Call Centers is being proposed to Congress. The bill, known as H.R. 3596, requires businesses that are planning to move outside the United States to notify the Department of Labor, which would then make these businesses will be put on a public list, and be ineligible for any government loans and grants for five years. The author of the bill, Rep. Timothy Bishop of New York says the bill’s goal is to protect Americans from having their data stolen from overseas call centers after seeing news of consumers in England and Australia having their personal information wiped and sold by employees of call centers in India and the Philippines.