I have found a SIP provider that i can use with voicent auto dialer, however while installing sip information, we recieved an error message SIP 488 error. The tech informed me it was due to a codec problem. The codecs that the sip provider uses is G711u which is not part of the codes […]

STUN, Simple Traversal of UDP through NATs , is a protocol used to work around the problems caused by router/firewall for VOIP applications. It is also known as Session Traversal Utilities for NAT.
The basic problem of a router/firewall for VOIP traffic is that a computer’s IP address inside NAT cannot be seen from outside. So […]

Starting from release 7.2.3, you can select which SIP codecs to use from a set of existing ones. The reason for that is some VOIP service or PBX system limit the size of SIP message. So if the SIP message is too large because the codecs information is too long, the SIP message is dropped.
Normally, […]

i am still trying to get to grips with this dialler. we have a 4 line dialler system. there is also a remote client (which i assumed is for 1 person coming in remotely via the internet.
How do i set up agents in the office so that they can get calls put through to them […]

I’m using your predictive dialer and can’t get the remote host to see the Voicent Gateway where I’ve installed your predictive dialer (Agent Dialer) system
First, I would try to ping the IP address of the system that you have installed our predictive dialer on. If the remote system that you installed the remote agent on […]

I can’t get your auto dialer to work with my Comcast Digital Voice. I am using a voice modem to connect. It works sometimes and many times it does not.
The modem is made for traditional analog phone lines. With Comcast Digital Voice, it supports analog and digital.
It is actually pretty easy to fix the problem:
You […]

I just purchased a D-Link router and now I can’t dial out using SIP with either my X-lite soft phone or your auto dialer
Several of our customers have been having an issue with D-Link and other routers when using a VOIP Service via SIP with either a soft phone like X-lite or our Predictive Dialer […]