Monthly Archives: October 2010

Use 72 lines for predictive dialing

Posted on October 23, 2010

Can Voicent Agent dialer do 72 lines and what is the procedure … what do I sign up for? For all 72 lines to work instantaneously. I am using callcentic. Here are a list of steps to set up predictive … Continue reading →

Posted in Predictive Dialer, voip |

List of remote agents

Posted on October 21, 2010

As per our requirements in an application,Is it possible to get the lists of remote agents who are online? Yes, open Voicent Agent dialer, select Predictive > Show Agents Logged In… To the Gateway, using web request we are able … Continue reading →

Posted in Predictive Dialer |

Setup Viatalk VOIP service

Posted on October 4, 2010

To setup Viatalk for Voicent gateway, configure the SIP settings based on Viatalk’s softphone settings. 1. Login to your Viatalk account 2. From the main menu, under the Advanced section, choose Softphone Configuration, then select Xten 3. Make sure Enabled … Continue reading →

Posted in Predictive Dialer, voip |