Monthly Archives: August 2011

Configure Voicent to use Packet8 VOIP Service

Posted on August 22, 2011 | By Voicent Support

Packet8, now 8×8, is a VOIP service that can be used with Voicent software. To configure, open Voicent Gateway, select Setup > Options > SIP tab, click the Add button. Display Name: {Anything you’d like.} SIP ID: {Your Packet8 phone … Continue reading →

Posted in voip |

Agent Transfer Live Call

Posted on August 12, 2011 | By Voicent Support

How do we transfer a call that’s live to an offsite phone number? I’m other words, when the agent has someone on the line with using the remote agent, predictive dialer, how do they then transfer a live call to … Continue reading →

Posted in Predictive Dialer |

Use Skype With Voicent

Posted on August 10, 2011 | By Voicent Support

When initializing Voicent Gateway, I receive a message that says: Error: Failed to create Skype COM Instance. Voicent Help tells me to re-download Skype and check off “EXTRAS MANAGER”. SKYPE no longer offers the “EXTRAS MANAGER” and discontinued it after … Continue reading →

Posted in Predictive Dialer, voip |