Monthly Archives: May 2012
911 call center faces problems
In a recent article by stamfordadvocate.com, Stamford, Connecticut’s 911 dispatch center faces problems with poor performance, e.g., the dispatchers are taking way too send information to officers on duty–It takes about 10 minutes. According to Matrix Consulting Group, a California … Continue reading
Posted in Call Center Software
VoIP Call Center Platforms Get a Social Network Makeover
According to marketwatch.com, the makers of VoIP call center platforms are implementing social network features and functions to their software. The decision is based on an effort to capitalize on the trends toward greater use of social networking and mobile … Continue reading
Posted in Call Center Software
Tagged call center, call center software, call center solution
500 new jobs created by new call center
According to theleafchronicle.com, Agero, a company that answers calls regarding roadside assistance, announced on Monday that it will create a new call center worth $8.2 million in the city of Clarksville, Tennessee. The center is expected to begin operations on … Continue reading
Posted in Call Center Software