Monthly Archives: November 2012

When we were doing a setup for two SPA3102s in parallel mode, we ran into a weird problem. One would make a call while the other one would report ’410 Gone’, which we have never seen before. After our troubleshooting … Continue reading →

I am a CRM developer working on Microsoft Dynamics CRM 2011 and we are also running Shoretel 9.2 with a PRI Trunk. I’m interested in integrating the Predictive Dialer with our CRM and I was wondering if this functionality could … Continue reading →

we have a hard phone system and are looking to add an auto-dialing soft phone to our system, can your predictive dialer transfer to multiple agents at once letting the available agent(not talking on a hard phone) to accept the … Continue reading →