Election fundraising

Posted on May 8, 2018 | By Voicent Support

It seems more and more organizations are employing active phone campaigns to raise fund for political campaigns. Maybe it is the current political environment that makes elections more competitive and contested. But in any case, organizations need good communications tools in order to be effective and efficient.

When customers come to Voicent, they usually share the following basic requirements:

1. Need automated dialing solutions that keep their volunteers efficient, and
2. Need data management capabilities to manage call list, voter database, etc.

Other requirements include tools for conducting opinion survey, voter alert and notifications, and an all-in-one solution that they can sign up and leave any time.

Voicent cloud solution is the perfect solution for these requirements and more. For example, text message capability that is fully integrated with the database and dialer tools.

Posted in Predictive Dialer, Use Case Scenario |

Cloud call center solutions continue growth trend

Posted on May 5, 2018 | By Voicent Support

While most contact center solution is still on-premise base, last year we see major growth in the cloud contact center solutions. As of end of 2016, DMG estimated cloud contact solutions was at least $2.8 billions in revenue, which only counts about 11.4 % of total contact center seats. Given the benefits of a cloud solution – free ITs from support and maintain hardware and software with which they have little expertise, the growth potential is huge.

There are still challenges in the cloud solution, mainly security and regulatory compliance.

Posted in Predictive Dialer |

Voicent credit package

Posted on May 3, 2018 | By Voicent Support

Voicent cloud service uses credit package to offer discount for customers whose usage reach certain volume.

To start, the pay-as-you-go package is offered at 4 cents per minute or per text. This is suitable for low volume usage. The others packages are 2,500, 6,500, and 25,000 credit packages, which correspond to 3, 2, and 1.5 cents per minute / per text rate. These packages are your commitment for certain usage per month. So if there are unused credit in your account at the end of your billing cycle, these credit will not carried over to next month.

If you use more credit, the overage will be billed at the same rate as your package rate. For example, if you have a 6,500 credit package (which billed at 2 cents per minute) and you used 7,000 minutes, the extra 500 minutes are billed also at 2 cents per minute.

(Please note this article does not apply to on-premise software, which uses your own telephone service)

Posted in voip |