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How to evaluate a predictive dialer
If you are pretty new to call center technology and never used a predictive dialer before, this article is for you. Our previous article Why predictive dialer is better addressed the topics about what is a predictive dialer and why … Continue reading
Posted in Predictive Dialer
Comparing Voicent with insidesales, five9, and mojo
Good afternoon. I am starting up a health insurance agency/brokerage office call center. I have industry experience managing call centers for independent brokerages, where we’ve used InsideSales for years. A friend of mine who is the manager of technology for … Continue reading
Posted in Call Center Software, Predictive Dialer
Shifting to Cloud Call Centers
A lot of people wonder how shifting to the cloud should reduce your call drop rate, after all the same people still man the phones. The answer lies behind understanding the principle behind automatic resource provisioning. This is a standard … Continue reading
Posted in Predictive Dialer