A predictive dialer is a programmed telephone dialing system that dials from a list of numbers and turns the call over to an agent or an operator when a call is answered by a live person.  The agent will then see a display of information about the person calling on their computer screen.

Significance in Predictive Dialing

Predictive dialers are widely used for customer support in call centers and telemarketing. Mainly because it increases productivity, the agents can spend their time talking rather than waiting for calls to go through as well as hanging up on busy signals and answering machines.

Other various areas predictive dialer software is of great deal aside call centers includes; business marketing campaigns (by a single user), nonprofit fundraising campaigns, political campaign phone bank to reach more voters, Call campaign to deliver consistently uniform marketing or sales messages (done by agents) and calling for debt collection.

Not to be confused with an automatic dialer, again a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines, average handle time and other factors to adjust outbound calls accordingly.

Flexibility with Voicent Predictive Dialer

Voicent has an in-house developer team constantly improving our software and integrating new technologies. Also, Voicent receives numerous innovative ideas, feature requests, as well as general complaints about other Predictive Dialers on the market. Voicent strives to meet all of their clients concerns and address them as accurately as they can.  We constantly improve, refine, and evolve our software throughout the year.

Most problems encountered on other predictive dialing software are the following:

• No ability to control the number of phone lines used on a campaign
• Not able to switch an agent license to another agent
• No control over recorded conversations
• Unable to choose which analog or VOIP phone service is used
• Can’t control which agents are assigned to which campaign
• No choice over which “CRM” system is used

Say goodbye to that! Voicent are able deliver relief in these scenarios. Voicent Communications Inc is a software development company at heart and they are able to provide customized solutions to fit any business’ needs and implement innovative new features for all of Voicent’s customers to take advantage of.

That’s not all! Voicent Predictive Dialer Software is compatible with Simplicity Collection Software, InfusionSoft CRM Integration, and VoIP and many more.  Most of all, EASY SETUP!

We would like to use Voicent’s predictive dialing software with Infusion Soft, but we are unable to find resources for infusion soft. Do you support infusion soft crm?

Yes we do! And it is very easy to set up.

The steps to integrate InfusionSoft:

1) Export your InfusionsoftCRM records with the “ID” and “Phone” field at minimum.

2) Import the exported CSV file into Voicent’s Predictive(Agent Dialer) or Auto Dialer(BroadcastByPhone)

3) Configured a “Launch a browser window with the following URL” in your Voicent Gateway -> Call Transfer -> Screen Popup to be:

https://infusionsoft.com/Contact/manageContact.jsp?view=edit&ID=${__Call__.ID}

${__Call__.Id} will be replaced with whatever the ID in the ID column of Agent Dialer or BroadcastByPhone is allowing your agents to receive a popup window of their CRM record instantly once the call connects.

Want to find out more about how Voicent software can work with Infusionsoft? Contact us: http://voicent.com/contact-sales.php

Is the software compatible with Simplicity?

Yes, Simplicity collection software can work with our Auto Dialer, Predictive Dialer, Semi-Automatic Dialer, Progressive Dialer, Preview Dialer, SMS Text message software, and Email broadcast software. The integration can vary from simple to advanced depending on what our customers are looking for.

The simplest way is to export your data from Simplicity and import it into any Voicent tool to be used for a broadcast. You can utilize the collection information to personalize each and every broadcast and even announce the debtor by their name.

This makes it extremely easy for any novice PC user to get started within minutes, immensely increasing your productivity by over a 300%!!!

The next type of integration we offer is a little bit more advanced, and it is tailored for our predictive dialer users who use Simplicity collection software.

Simplicity offers the ability for a URL like:
https://app.simplicitycollect.com/dialer/update.aspx?dialer=true&phone=${__Call__.Phoneno}&case_id=${__Call__.Id}

By dynamically replacing the ${__Call__.Phoneno} and ${__Call__.Id}, Voicent is able to automatically pull up the correct collection page for any person in your collection software.