Simple Predictive Dialer Definition

A predictive dialer is a programmed telephone dialing system that dials from a list of numbers and turns the call over to an agent or an operator when a call is answered by a live person.  The agent will then see a display of information about the person calling on their computer screen.

Significance in Predictive Dialing

Predictive dialers are widely used for customer support in call centers and telemarketing. Mainly because it increases productivity, the agents can spend their time talking rather than waiting for calls to go through as well as hanging up on busy signals and answering machines.

Other various areas predictive dialer software is of great deal aside call centers includes; business marketing campaigns (by a single user), nonprofit fundraising campaigns, political campaign phone bank to reach more voters, Call campaign to deliver consistently uniform marketing or sales messages (done by agents) and calling for debt collection.

Not to be confused with an automatic dialer, again a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines, average handle time and other factors to adjust outbound calls accordingly.

Flexibility with Voicent Predictive Dialer

Voicent has an in-house developer team constantly improving our software and integrating new technologies. Also, Voicent receives numerous innovative ideas, feature requests, as well as general complaints about other Predictive Dialers on the market. Voicent strives to meet all of their clients concerns and address them as accurately as they can.  We constantly improve, refine, and evolve our software throughout the year.

Most problems encountered on other predictive dialing software are the following:

• No ability to control the number of phone lines used on a campaign
• Not able to switch an agent license to another agent
• No control over recorded conversations
• Unable to choose which analog or VOIP phone service is used
• Can’t control which agents are assigned to which campaign
• No choice over which “CRM” system is used

Say goodbye to that! Voicent are able deliver relief in these scenarios. Voicent Communications Inc is a software development company at heart and they are able to provide customized solutions to fit any business’ needs and implement innovative new features for all of Voicent’s customers to take advantage of.

That’s not all! Voicent Predictive Dialer Software is compatible with Simplicity Collection Software, InfusionSoft CRM Integration, and VoIP and many more.  Most of all, EASY SETUP!