The pace of the calls were way too fast and failed the rest of the calls due to agent unavailability. What is the best way to ensure that the dialer stops calling when all agents are not available or on a call? Please keep in mind we are only trying to connect to live callers. We are not trying to leave messages. So, pace is very important, as potential customers will not wait for a live agent. Especially if we are calling them.

When there is no agent available, the system will stop making new outbound calls. However, if a call is already started, it will not stop which may result in dropped calls.

During your testing, you may have more lines needed for the campaign. What you want is to set up the correct lines vs. agent ratio, so call transfer can be handled agent. The ratio depends on your campaign, if all your calls are to be answered by live human, the ratio should be 1-1; if all calls are to answered by answering machine, you do not need a single agent. For most campaigns, the ratio is somewhere in between. Normally you can start with a 2-1 ratio, i.e. 2 lines per agent. If your agents spend a lot of time waiting for calls, you should increase the ratio.

By default, Agent Dialer is going to make calls as fast as possible. But you can make it slower by setting a speed limit. This option is under the Predictive menu.

There is also a call interval settings on Voicent gateway. This too will slow down the dialing per line.

I am going to buy the agent dialer but I have three important questions. First, so my time is maximized I want to know if I need to set up two seperate accounts with callcentric so you can leave a message while you are dialing a new prospect so I am not waiting on the line. I want to know if I could up the number of lines to increase the time on the phone with prospects.
Second I would like to know how to create the wav file in a professional manner…when I tried with the recorder on my system it was not .wav. Third it looks like when I buy my call list that I will need to scrub it once a month. Your notes seem to imply that once I have my list I can compare it to a current do not call list somehow. Can you explain

How many VOIP accounts If you are going to use multiple lines, it is better to setup 2 callcentric accounts. This is best to save the monthly phone bills. Though callcentric allows simultaneous calls, only the first call is covered by the monthly plan, and any other simultaneous calls will be charged on a per call basis. That could add up quickly if you need to make a lot of calls.

How many lines The more lines you have, the more people you can reach. But this also depends on your campaign. If your calls reach most answering machines, then you need more lines. On the other hand, if all your calls reach live answer, then you need only one line (assuming you are the only one talk to customers). Let’s say you start with a 2 lines, and find yourself waiting for live answers, you can then increase the lines for your campaign.

Audio file quality The best way to create one is to use a professional recording studio. You can search “voice talent” online and most of them offer their service with a reasonable price. One website you can try is voice123.com. If you want to do it yourself, get a good microphone and find a room that has little background noise. The microphone is very sensitive to pick up noises.

Do not call list scrub By federal DO NOT CALL law, you have to check your call list against the DO NOT CALL list. Voicent software has a built-in scrubber for DO NOT CALL list downloaded by the government site. For more info, please select Help > Help Topics > Check Do Not Call List from the program main menu.