MagicJack TigerJet Device

Posted on May 20, 2010 | By Voicent Support

The call list is now going through fine, but, when I listened in on a call, as soon as the number was dialed, I picked up the phone to listen in, while the phone was still ringing, the message started to play, before the call was even answered. What can be done about this?

Your listening to the call may introduce noise to the call. Try to turn on Gateway > Help > Record Initial Dialing, and then listen to the recorded audio files. For more information about this feature, please click the help video link from the popup window.

Understood. I did consider that. I’m using a land line. There seems to be some sort of interruption, after a while even just using the magicjack tigerjet device and the voceint modem, when I use the magicjack as just a phone line.

Check your internet connection bandwidth, it is important to have at least 128kbps per line for both up and download stream. And try to slowdown the dialing by go to gateway > setup > options > outbound, and increase the hangup time.

My internet connection bandwidth is 3 go 4x’s the amout that’s needed. For some reason or another the tigerjet device software is conflicting with the voicent software altogether. I have disable the magicjack software completely and the dialer is working great now.

Posted in Predictive Dialer |

SIP Error: 403 Forbidden

Posted on May 20, 2010 | By Voicent Support

I got Failed. Line occupied. SIP Error: 403 Forbidden. How do I fix that error?

Almost all “SIP Errors” are from your VOIP service. One problem with the error code and message is that not all VOIP services use the same code. For example, you could also get a SIP Error: 403 Not Subscribed error from other services.

There are a few things you can check to fix this error:

1. Make sure your VOIP account has enough money to make outbound calls

2. If you are using multiple lines, make sure your account support multiple channels. If you use callcentric, make sure you login to your account, and set “allow simultaneous calls” for your SIP settings.

3. It may need longer disconnect time to free up the “line”. Open Voicent gateway, select Setup > Options > Outbound, increase the hangup time to 30 seconds. If it fixes the problem, then reduce the hangup time.

4. Make sure you specify phone number in the correct format. Normally, in the US and Canada, you need to specify 1 for the country code. So if you are calling 123-456-7890, you need to specify 1-123-456-7890. There is normally no such a thing as a ‘local call’ for your VOIP account. You can do so also by setting a dialing rule on Voicent gateway.

If all of the above does not fix the problem, try to use a softphone (like x-lite) or Voicent AgentDialer semi-automatic dialing mode to call the number. You may hear more audio information as to why the call is forbidden.

If you still cannot figure out, call your VOIP service provider. Just ask them you are using a soft phone (x lite) to call, and the call is not connected. It is important not to mention you are using a dialer. This will confuse them. In many cases, they will simply say they do not support dialer when they cannot figure out what the issue is. Just tell then you are using x lite softphone. Most VOIP support technicians have experience with soft phone issues

Posted in voip |

Run auto dialer and predictive dialer simultaneously

Posted on May 6, 2010 | By Voicent Support

I am considering the purchase of an additional 4 line Broadcast system and a 24 line prediective dialer. Will I be able to run all three simultaneously on the same computer (considering I have enough horsepower of course)?

In theory, you could. It is not recommended becaused this configuration is not widely used and tested. Also, if you have a 24-line auto dialer, and a 24-line predictive dialer, the gateway is going to start only 24 lines. So in a way, you can only share the same 24 lines. It is better to setup the software on two computers.

Posted in Predictive Dialer |