CAN WE SORT THE TELEPHONE LIST THAT IS BEING CALLED WHILE THE SOFTWARE IS DIALING THE SAME DATABASE OF NUMBERS

No, that will confuse the program as to which numbers are being called. You must first stop the calling, wait till there is no “in progress” calls in the spreadsheet, and then sort the list.

If you just need to analyze the campaign, copy the call list file (.voc) to a different file, then you can sort or process the list anyway you want, without stop the calling.

WE WANT TO BE ABLE TO SKIP DOWN IN OUR TELEPHONE DATABASE NUMBERS THAT ARE BEING CALLED AND CHOOSE A NEW TELEPHONE NUMBER SERIES TO START CALLING. EXAMPLE: WE WOULD LIKE TO HAVE ONE COMPLETE DATA BASE OF TELEPHONE NUMBERS AND BE ABLE TO START CALLING WHEREVER WE DETERMINE WE WANT TO CALLING IN THE LIST WITHOUT HAVING TO ALWAYS CUT AND RESORT LIST

It is much easier to break down the list, with each series saved to a different call list. You can then simply using different call list to call. It is also better to have a shorter list, since that reduces the time needed to save (auto save) the real time call status.

WHAT IS THE BEST SETTING TO STOP ANSWERING MACHINES GOING TO THE AGENTS

If the software detects the call is answered by an answering machine or voicemail, it will not transfer the call to an agent. So when an call to answering machine does go to an agent, the software incorrectly treat the call as answered by live human. The detection algorithm is based on statistics and heuristics. In normal cases, the software is less likely to mistake an answering machine for live answer then the other way around.

The only option that affects the detection is the detection mode (gateway > setup > options > detection): balanced, agreessive, and most aggressive. In most cases, “balanced” mode should be selected. The more aggressive the algorithm, the more tendency it is likely to treat an answering machine as live answer. In the most aggressive mode, all answers will be treated as live answer.

Besides the settings, it is critial that the phone line is clear. If you use a VOIP service, please make sure you have enough internet connection bandwidth, and your VOIP service offers good quality service. Since the detection is a real time operation, it is also important to have a fast computer.

Can I run multiple campaigns with Voicent Agent Dialer? If so, how

A more recent post about the same topic is Use predictive dialer to run multiple campaigns.

It is pretty easy to run multiple campaigns with Voicent software like Agent Dialer or Broadcast By Phone auto dialer. Simple open different call list, and start the calling.

Before release 7.6.0, though, this may cause congestion in the gateway. Each call list tries to grab as much lines as possible. It should work, but may cause some calls not being made due to the lack of lines. Starting from 7.6 release, you can specify how many lines to use for each call list. For example, if you have a 24 line system, and like to run 2 campaigns. You can specify the first campaign to use 20 lines, and the second campaign to use only 4 lines. This way, there will be no congestion on the gateway.

For Agent Dialer, when starting predictive dialing, the first dialog window has an option to specify the maximum lines to use for the calling.