Dialing mode

When using the Gateway with a SIP account and using the Broadcast by Phone application i insert 20 calls and when i start the calls i hear nothing in my headset, it says it has left a message but i dont hear nothing, should i hear it calling?

No, Voicent BroadcastByPhone is an auto dialer, which does not requre any manual operation. The phone audios are controlled by the program, you will not hear anything over the computer headset.

If you do want to operate the calling, you should consider using Agent Dialer. There are two operating mode of Agent Dialer. One is predictive dialing mode, and the other is semi-automatic mode. By using the semi auto mode, you can hear the audio. For details of the operation, please install Agent Dialer, and take a look at the Product walkthrough under the program Help menu.