Choose Your Predictive Dialer

I say good luck to those who bought predictive dialer software basing on the seller’s claims without getting the right opinion on its performance.  While it is true that most customers buy this software without asking about its efficiencies yet, customers have the right to know and verify its performance and not just on its claim alone. If they don’t, guess what will happen? Big trouble!

So what are indications of effective performance?

One good way is to do a trial between different predictive dialers and compare their performance.  This could be costly, and if you rely on trial version you might not see their full potential.  Still, a lot should be taken care of to ensure a smooth playing field, but it can be done. The result won’t tell you much about the value of either predictive dialer, just that one gives more talk time per hour than the other.

The next test you can do is really simple: assert on running a campaign in progressive dialing and then predictive dialing mode. All predictive dialers can allow this. Make sure to check this out, if you’re told that one can’t do the other, and then think twice before you buy.  What you will achieve is a relative measure of the “predictive gain”. If you are functioning under compliance you might get surprised at how small this difference is in the case of many predictive dialers, which is why you rarely see this test discussed!

Another one: take a good look of its features and compare. Think and choose where you would benefit most, so you’ll spend your money wisely. Remember what features you really need in your company or business and extras that would help too.  Also consider its flexibility, is it upgradable? Is there any monthly recurring fees or any hidden charges? Another important thing to consider is its compatibility, being compatible means it can work along with what you already have, and there is no need to buy any additional tools for it to work.

Luckily, Voicent answers all these queries regarding predictive dialer software. It has a free trial so you can try it before you buy it.  Voicent Agent Dialer is easy-to-use predictive dialer software that will drastically improve your company’s productivity and improves campaign in progressive and predictive dialing mode.  Also Voicent offers a complete package of a fully integrated Voicent CRM that is compatible with Salesforce, ZohoCRM, and SugarCRM.

The best thing about Agent Dialer is that this software is highly customizable, allowing you to edit and direct every aspect of the dialer to fit your business.