Play message then auto transfer

Can AgentDialer be setup so that it transfers a live call to a specifed phone number which any agent can answer as opposed to a pop-up on the agent’s screen? I want it to work like BroadcastByPhone Call Transfer but without the need for a key press by the person called

Yes. To setup, do the following:

1. On Voicent Gateway > Setup > Options > Call Transfer Tab, specify “Transfer Call to Telephone”

2. Start predictive dialing in AgentDialer, specify audio for live pickup in the options window. Please make sure to notify recipient at the end of the audio message that the phone is about to be transferred, and ask them to wait the transfer to be completed.

The audio message for live answer is important in this case. If it is left out, the person who picks up the phone will hear long silence. This is because unlike transfer to computer, the call transfer is not immediate.