Connect call to live operator

We want the call to be transferred to a live operator immediately when a call is answered. If there is a delay the person who answerd the call will likely hang up. Is there a delay or is the transfer immediate

For predictive dialing, calls are transferred immediately once the system detects a live answer. However, it takes about 2-3 seconds to detect whether a call is answered by a live human or answering machine. Once the live answer is detected, the delay for connecting the call to an operator is almost immediate. Of cause, if you do not have a faster network, or use a slow computer, the connection delay will be longer.

2-3 seconds should not cause anyone to hangup the phone. To see how the system performs in your environment, you can download the software and give it a try.

I am struggling to test the system. I think I have the host set up correctly where calls are made from. How do you set up the agent computers that the calls will be sent to.

On the agent computer, you need to install Voicent RemoteAgent program. For more details, open AgentDialer program, select Help > Predictive Dialer Setup Guide.