Test Predictive Dialer Remote Agent

I am running the Shareware version of AgentDialer. I have set up with 2 agents – 1 at the server and 1 at a remote PC in our office running off of the network. My test phone list consists of 2 cell phone numbers. I was running a test to see if the Remote Agent works. The Predictive Dialer was started. This phone(my cell phone) was answered. I assumed that the predictive Dialer would then dial the 2nd number on the list. However, it did not dial the 2nd number until the 1st call was completed (ie I hung up my cell phone). Why? Isn’t the Predictive Dialer to continue to dial as long as there is an agent available to answer a phone?

Yes, the predictive dialer should dial as long as there is available agent. However, it also depends on how many phone lines you have setup for the gateway. For example, if you use 1 Skype instance for your phone call, and the call is connected to Remote Agent 1, the Skype line cannot be freed as long as the call is still active.

Also, we recommend using SIP instead of Skype. With the recent change of its fair usage policy, the “unlimited” Skype calling plan is limiting 50 outbound calls per day. SIP support is in release 7. As an added benefit for using SIP, the audio quality for remote agent is much better than the audio quality when Skype is used.

I don’t see how using SIP will resolve this problem. I set up 2 Skype VOIP phone lines (I have 2 users open on the server as I was directed by Voicent). Please explain? I do not want to switch over to SIP and then to discover that my problem is not solved.

You are right that the problem is not related to SIP or Skype. What we were saying is that Skype has call limitations, and SIP is a better choice for predictie dialing, for example, it offers better call transfer audio quality.

Please try the following:

1. restart Voicent gateway and make sure there are two Skype lines (listed under the status line of the gateway main window)
2. close Agentdialer, and open again.
3. From agentdialer, take a look at agents that are logged in (under the predictive menu)
4. Try predictive dialing again

I only have 1 line of SKYPE listed in the Gateway status. I tried to setup the 2nd Skype line on the 2nd user account on the Server PC. A problem occurs when I attempt to add the 2nd user to Skype: Gateway > Setup > Options > Skype > Autostart > Add. I then input the name and password. I then follow the prompts. Once all of this is done the following message pops up: “The operation timed out” Now what do I do?

There seems to be a problem with Skype initial settings. It is recommended to use the manual mode first. When you run manually, you can see more error information from Skype and you can then fix them.