Predictive Dialer for 30 seats call center

Can you recommend the optimum set-up for my 25-30 seats call center? What predictive dialer package do I need and how many?

Do I need additional softward to connect my agents on the same network?

How many skype accounts do I need to get?

Agents get about 30% answering machine in their outbound calls. We are doing outbound campaign. Appreciate your soonest reply

One big question is the average time per agent spent on live call. The longer the time, the less lines you need. The second question is how small should the drop rate be. The more line you use, the more calls get dropped. Without these information, it is harder to know what exactly you need.

We recommend to start with two 24 line predictive dialers. If your agent is not busy, then increase the lines. Since we do not offer temporary license, so you have to purchase the products to test with your customers. We do offer monthly lease for call center customers. Please contact our sales to get a quote.

The client software is free, you do not have to purchase anything for each agent.

We recommend SIP based VOIP service for predictive dialing. The response time is better and audio quality is better when SIP is used. Skype also has a 50 call per day limitation on its “unlimited calling plan”. After 50 calls, you need to pay the regular rates, which usually is much higher than other VOIP service. Skype also uses more memory so it is harder to scale up for call centers.