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Make predictive dialer to dial faster
is there anyway to set the predictive dialer up so it will dial faster
The following settings are used to control the predictive dialing speed.
From Voicent Gateway > Setup > Options
1. From the Advanced tab, set Disconnect as soon as answering machine is detected
This option assumes you do not need to leave any message on answering machine or voice mail
2. From the Outbound tab, set Hangup time to the minimum 5 seconds
Also make sure no interval dialing is set
From Voicent Agent Dialer > Predictive > Options
3. Set Make calls as faster as possible
There are other factors that will affect the predictive dialing speed. One is available agent. No call will be made if all agents are busy on the phone. The other is the number of lines.
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