Share This Post:

Make predictive dialer to dial faster

is there anyway to set the predictive dialer up so it will dial faster

The following settings are used to control the predictive dialing speed.

From Voicent Gateway > Setup > Options

1. From the Advanced tab, set Disconnect as soon as answering machine is detected

This option assumes you do not need to leave any message on answering machine or voice mail

2. From the Outbound tab, set Hangup time to the minimum 5 seconds

Also make sure no interval dialing is set

From Voicent Agent Dialer > Predictive > Options

3. Set Make calls as faster as possible

There are other factors that will affect the predictive dialing speed. One is available agent. No call will be made if all agents are busy on the phone. The other is the number of lines.

Share This Post:

This entry was posted in Predictive Dialer. Bookmark the permalink.