Call Center Manager – Campaign, Agent, and Drop Rate reports coming to mobile devices!

January is an exciting month at Voicent Communications, we are rolling out a new update towards the end of the month that is jam packed with new features! We believe a Call Center’s Manager can never have too much control, so we wanted to give them some more.

Just a few of the new features is the ability for Call Center Manager’s to view Campaign, Agent, and Drop Rate reports anywhere they are all from a smart phone!

The above pie chart is just a report for one agent. You will have pie charts for all statistics in Campaign, Drop Rate, and Agent Reports.

Additionally, all smart phones will be able to utilize this new feature as long as their smart phone has a web browser and an internet connection.