Benefits of SoftPhone over HardPhone

Using a hard phone is still valuable, but it is an outdated technology that many still fee like they “need”.

The benefits of using a Soft Phone, integrated with Voicent Software:

1) Any information related to the customer that you have, can be shown to your agents in a pop up window giving them information.

2) Our Agent Desktop software has numerous features integrated into it built to make the agent flow smoother, and more reliable.

3) One of those features is an integrated web browser, allowing you to research your clients name, email, address or whatever information you have pertaining to them.

4) Using the integrated Agent Desktop softphone will give your call center manager the ability to whisper coach, whisper train, and numerous other benefits.

5) With our soft phone, you would be able to have direct access to our CRM, or numerous other support ones. Giving you the power to edit, update, or add records on the fly. Additionally, call history, call backs, and more come with our Call Center CRM.