Cisco UC 500 for predictive dialing

I need a predictive dialer for my call center (10 users). My IPBX is Cisco UC 5OO With 7940 ip phone. How work your predictive software? Give me more details for testing . Thank you for your reply

To test Voicent predictive dialer, download the predictive dialer software. The product to install is Agent Dialer. For setup help, open Agent Dialer, select Help > Predictive Dialer Setup Guide… from the program main menu.

First, you need to configure SIP extensions from Cisco UC 500. Please check your PBX manual or contact Cisco support for setting up extension for SIP softphone.

Second, you can use a free softphone called X-lite to test the extension or extensions. Use the newly created extension’s SIP credential (username/password) to configure the softphone. You should be able to make and receive calls using the softphone.

You should be able to get help from Cisco support, since up till this moment, you are not using Voicent software at all. Once the softphone works, it will be straight forward to setup Voicent software. All you need to do is use the same SIP credential for Voicent software. When configured, Voicent software will act as softphones. For more details and configuration examples, please take a look at SIP for Voicent and SIP FAQ.

Open Voicent Agent Dialer, select Help > Product Walkthrough… from the program main menu. You should be able to test almost all features of the predictive dialer using the shareware edition.