Predictive Dialer CRM Integration

we downlowded your testversion software and like to buy the total version of the predictive dialer, but only if it is compatible with a CRM-tool. if it is possible, do we need an interfacecode (API) and how do we get it?

If you need to launch Voicent Agent dialer to call a particular telephone number, you can use the following command line:

adialer.exe -homedir agent-dialer-install-dir [-pd | -dial] -phoneno customer-phone-number -name customer-name

Specify -pd for predictive dialing mode, and -dial for semi-automatic mode.

If you want to call a large amount of customers, it is done through import and export. As long as you can export a CSV (comma separated values) file, you can import the file to Agent dialer.

The current Agent Dialer release offers the basic intergration method as shown above. We are going to provide more advanced integration in later releases. Please feel free to contact us for your suggestions and requirements.