Automatic Call Disposition

A call disposition rule specifies how to set certain CRM field after a phone call. For example, you can set the Contact Status field to “machine answer” and automatically retry the call.

To access the call disposition page, select Campaign, click the More button on the top right, then select Call Disposition Rules

In the last step of the Campaign wizard, you can select any call disposition rules, including some pre-defined ones.

Next: 1.6 Setup Caller ID