With a built-in CRM, it is extremely easy to customize your auto dialer campaign message. Simply select any CRM fields when designing a message template. During an active phone call, the CRM fields will be replaced by the actual values in the customer’s CRM record.

How to automate personalized messages: steps

1. Go to Setup, Campaign, Campaign Messages, and click Add Auto Dialer Message Template button
2. Enter name and choose Interactive Message (Press-1 Campaign)
3. Select audio file to play for human answer. Mix and match audio and CRM field
4. Select a CRM field