Agent Dashboard Set-up and Troubleshooting (Cloud)
How to set-up Agent Dashboard (Cloud) 1.Download Agent Dashboard software by logging in to https://voicent.com/agentlogin.php using your account holder’s email and Agent login name and password. 2. Go to Set up->Download-> Download Agent Dashboard. 3. Once the download is complete, … Continue reading
Annual Subscription payment questions
“I have sent a money order to pay for an annual subscription plus 3 months payment for the $75 package for 2500 credits. After 3 weeks, My account was activated for an annual subscription and my account balance is showing … Continue reading
Caller ID Issues
Can I set up different caller ids per area code on the auto-dialer? Normally caller id is set during campaign creation and only 1 caller id can be set per campaign. For dynamically setting up caller ID based on called … Continue reading
Cannot export campaign results
“I am trying to export campaign results from a campaign that has just completed running but I am getting this message: “Cannot Export. On a shared cloud account, you can only export during off-peak hours (after 8 PM PST and before 6 … Continue reading
CRM – Getting Started
What is CRM Customer Relationship Management (CRM) is a software system to manage customer data and customer interactions. Basic Usage: Contact Create your contact list Voicent does not provide the list of contacts to the customers. Contacts lists can be … Continue reading
How to add new contacts to an imported list
How do I add new contacts to an existing imported list. I need to rerun the campaign using the same list with new contacts An imported list is a special search list that all contacts have the same Lead Source … Continue reading
How To Download Voicent Products
The downloading and installation process is the same for every Voicent software product available: First, visit the downloads page and download the shareware version of the software for free by clicking on the green download button. Once you’ve completed the … Continue reading
How To Install Voicent Products
To install Voicent products you must first download the installer from our Download page. Once you’ve downloaded this file, you can run it by double clicking it. This program is our Installation Wizard and will ask you basic information like … Continue reading
How to Reinstall Voicent Software
When attempting to download and install multiple versions of Voicent software for upgrading or downgrading purposes, there’s a chance you may install two conflicting versions. If this happens, our software may tell you to reinstall the software. To create a … Continue reading
How to Run an Email Campaign
To run an Email campaign from within Voicent software, follow these easy steps: Download and Install Voicent Software Setup Email Credentials in Voicent Software Create Email Campaign (this article discusses in depth) How to Create an Email Campaign Now we’ll … Continue reading