Category Archives: VoIP 101

New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication. Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between … Continue reading

Posted in Business, Call-center management, Communication Best Practices, technology, Voicent, VoIP, VoIP 101 | 1 Comment

You’re impressed by power of VoIP tools? You ain’t seen nothing yet!

Last week’s national media exposure for Voicent’s BroadcastByPhone software got us thinking about the innovative side of VoIP technology. We suspect that, where use is concerned, the innovation hasn’t even begun yet! Many people use tools such as BroadcastByPhone to … Continue reading

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Voicent adds Full Setup Services

Voicent prides itself on its ease-of-use, so why offer users the opportunity to purchase  Setup Services? For two reasons: 1) More and more new people are coming to VoIP technology and many find the technology unfamiliar at best and baffling at worst. … Continue reading

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