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  • IVR Developer (13)
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  • For product other than IVR Studio, please check Voicent Knowledge base

    IVR: Call transfer failed with Skype

    July 1st, 2008
    Cannot call transfer, Skype account used is showing a Internal Error 13501. Any ideas why this is happening would be appreciated?

    The log file shows: failed transfer to 2140001234 (real number removed) Call transfer failed: Misc error

    Looks like you need a 1 in that phone number. In Skype, all US numbers must have 1 as its prefix. Other countries use different prefix, for example, china is 86.

    Normally you can also see the error message from the Skype Window.

    Thank you that fixed it!

    IVR Studio Failed to Open

    June 12th, 2008

    I install 6.1.0 to use skype, my BroadcastByPhone, works fine, but IVR studio do not start. IVR check for the gateway after that try to open the main form, but this stay blank (white) and after few minutes the is not responding message appear, I already uninstall and install it again, but the same problem happened.

    Looks like the .ivr file is corrupted. IVR studio is trying to open the last opened .ivr file. You can rename or delete it and try to open IVR studio again. More news by category Topic -: Buy phentermine saturday delivery ohio Tramadol hydrochloride tablets Picture of xanax pills Free shipping cheap phentermine Buying phentermine without prescription Safety of phentermine Pyridium Generic viagra cialis Cialis generic india Pink oval pill 17 xanax identification Buy free phentermine shipping Best price for generic viagra Information about street drugs or xanax bars Ordering viagra Snorting phentermine Hydrocodone overdose Lithium Amiodarone Get online viagra Order viagra prescription Order xanax paying cod Cheap phentermine free shipping Imiquimod Tramadol next day Linkdomain buy online viagra info domain buy onlin Pfizer viagra sperm Vidarabine Cheapest viagra price Prevacid Viagra cialis levitra comparison Dutasteride Lisinopril Thiotepa Female spray viagra Black market phentermine Betamethasone Cialis forums What does xanax look like Loss phentermine story success weight Order xanax overnight Viagra alternative uk Diet online phentermine pill Order xanax cod Mecamylamine Eulexin Cheap hydrocodone Buy cheapest viagra Viagra xenical Phentermine with no prior prescription Xanax in urine Macrodantin Cheap phentermine with online consultation Epivir Buy phentermine epharmacist Ditropan Woman use viagra Cialis erectile dysfunction Xanax withdrawl message boards Viagra online store Atorvastatin Generic ambien Is phentermine addictive Next day delivery on phentermine Buy online viagra Ethanol Natural phentermine Avandamet Xanax long term use Diet page phentermine pill yellow 5 cheap Cheapest secure delivery cialis uk Information medical phentermine Cialis experience Phentermine no perscription Compare ionamin phentermine Viagra cialis levivia dose comparison Noroxin Effects of viagra on women Buy cheap cialis Viagra shelf life Hydroxyurea Phentermine discount no prescription Buy cheap online viagra Dog xanax Online cialis Viagra class action Viagra price Phentermine without prescription and energy pill Hydrocodone cod only Nicoumalone Cheapest viagra Cheap ambien Vicodin without prescription Phentermine prescription online Phentermine snorting Mirtazapine Quazepam Isradipine Buy generic viagra online Xanax look alike Moxifloxacin Viagra experiences Piroxicam Nicorette Free try viagra Sotalol Cash on delivery shipping of phentermine How do i stop taking phentermine Xanax prescriptions Cheapest phentermine 90 day order Niacinamide Phentermine weight loss Phentermine

    Soft IVR

    June 9th, 2008

    Soft-IVR is a software only solution that utilizes a third-party service provider for telephone services. Voicent IVR system, when used with Skype, is a typical Soft-IVR system. Soft-IVR software are installed on site and there is no hardware to install or configure.

    When an incoming call is active, Voicent IVR system directs Skype to answer the call. Once the call is answered, the active IVR application on Voicent Gateway is used to control the call flow. For example, it might ask the caller to enter a telephone extension for call transfer.

    Soft-IVR solutions are much easier to be integrated with existing IT infrastructure, since they are deployed on site. For enterprise that security is a must, this deployment choice can reduce a great deal of complexity. Compared with a fully hosted IVR solutions, or a completely self-hosted IVR solutions, Soft-IVR solutions provide the best of both worlds while at the same time avoid their shortcomings.

    IVR development and .net application

    May 8th, 2008
    My client needs to build an application with voice/tone input via phone, then to use a .Net application and return results via TtS. Can you provide products to meet these needs?

    You can try Voicent IVR Studio to build your voice/tone application. Just download the software and go through the ivr tutorial, you should get a better idea what the product can do for you.

    May 8th, 2008
    I am interested in Voicent Gateway from a developers perspective and have been reading the API.

    I have already purchased a licence for BroadcastByPhone which is on a Standard Edition.

    Can you please tell me if I can utilise all or only a limited functionality of the API, i.e. can I make http calls to the http service and expect it to function correctly or do I need a different licence for that. I would like to write a web application on my machine which can create the XML and HTTP posts, am planning to use the PHP compiler.

    For that purpose, you are better off with the Professional edition. Standard edition does not support interactions (DTMF tone response, etc). If your application is outbound, you can simply upgrade you BBP to the pro edition.

    If your application is inbound, the best deal is to get IVR Studio Professional Edition. It will include a license for inbound gateway.

    IVR Studio lines required for 4-line autodialer

    April 17th, 2008

    I am running a 4 lines BBP Professional version for appointment reminders. Currently the settings are

    Press 1 to repeat, press 2 to confirm and press 3 to reschedule. So when the patient/receiver press either one, they will immediately hear “Thank you and Goodbye.”

    Now what I want is that after the receiver made the choice, there will be an end message like “Thank you for confirming your appointment with us” or “you have requested to change your appointment, our staff will contact you within the next working day” or “you have request to cancel your appointment, our staff will contact you within the next working day”

    So if IVR can craft out this message, how many lines of IVR do I need JUST for this purpose?

    You need one line IVR Studio. The lines licensed with IVR Studio is for inbound applications. You have 4 licensed lines for outbound applications through BBP autodialer already.

    IVR: Failed to create Skype COM interface

    April 4th, 2008

    This error is normally caused by a missing Skype file, which is normally installed under:

    C:\Program Files\Common Files\Skype\skype4com.dll

    To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options button and from the Options Window, select Install Skype Extras Manager as shown below.

    Once installed, restart Voicent Gateway or reboot your computer.

    Database Chapter added to IVR Tutorial

    March 21st, 2008

    A new chapter of database integration is added to the IVR Tutorial.

    Chapter 9 is based on the database integration sample. At the end of the chapter, the sample is further enhanced to include fetching more information from the database, and use the information as prompt.

    IVR Database (MySQL/MSSQL) Integration Sample

    March 20th, 2008

    One frequently asked sample is for connecting IVR with a database system, such as MySQL or Microsoft SQL Server. We have create a new sample based on the Protected Information sample, where the password is hard coded.

    In this new sample, callers are asked to input their account number and password, which are checked against a relational database. If the password is correct, then the protected information is played back to the caller.

    For more information, please see IVR database integration sample

    Test IVR voicemail to email

    March 10th, 2008
    I purchased IVR Studio today and have been playing around with the sample voice to email app, I inserted my email in the string - and the script validated but it doesnt send out any emails.

    It is hard to know what is going on on your site. The best way to debug this is to run the Java code separately from IVR Studio.

    You should be able to run MyEmailSender in a debugger to see which line it has the problem.

    You should also check with your ISP’s support page on the exact settings and user names for using email client.

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