July 1st, 2008
Cannot call transfer, Skype account used is showing a Internal Error 13501. Any ideas why this is happening would be appreciated?
The log file shows: failed transfer to 2140001234 (real number removed) Call transfer failed: Misc error
Looks like you need a 1 in that phone number. In Skype, all US numbers must have 1 as its prefix. Other countries use different prefix, for example, china is 86.
Normally you can also see the error message from the Skype Window.
Thank you that fixed it!
Posted in IVR Usage |
June 9th, 2008
Soft-IVR is a software only solution that utilizes a third-party service provider for telephone services. Voicent IVR system, when used with Skype, is a typical Soft-IVR system. Soft-IVR software are installed on site and there is no hardware to install or configure.
When an incoming call is active, Voicent IVR system directs Skype to answer the call. Once the call is answered, the active IVR application on Voicent Gateway is used to control the call flow. For example, it might ask the caller to enter a telephone extension for call transfer.
Soft-IVR solutions are much easier to be integrated with existing IT infrastructure, since they are deployed on site. For enterprise that security is a must, this deployment choice can reduce a great deal of complexity. Compared with a fully hosted IVR solutions, or a completely self-hosted IVR solutions, Soft-IVR solutions provide the best of both worlds while at the same time avoid their shortcomings.
Posted in IVR General |
May 8th, 2008
My client needs to build an application with voice/tone input via phone, then to use a .Net application and return results via TtS. Can you provide products to meet these needs?
You can try Voicent IVR Studio to build your voice/tone application. Just download the software and go through the ivr tutorial, you should get a better idea what the product can do for you.
Posted in IVR Usage |
May 8th, 2008
I am interested in Voicent Gateway from a developers perspective and have been reading the API.
I have already purchased a licence for BroadcastByPhone which is on a Standard Edition.
Can you please tell me if I can utilise all or only a limited functionality of the API, i.e. can I make http calls to the http service and expect it to function correctly or do I need a different licence for that. I would like to write a web application on my machine which can create the XML and HTTP posts, am planning to use the PHP compiler.
For that purpose, you are better off with the Professional edition. Standard edition does not support interactions (DTMF tone response, etc). If your application is outbound, you can simply upgrade you BBP to the pro edition.
If your application is inbound, the best deal is to get IVR Studio Professional Edition. It will include a license for inbound gateway.
Posted in IVR Developer |
April 17th, 2008
I am running a 4 lines BBP Professional version for appointment reminders. Currently the settings are
Press 1 to repeat, press 2 to confirm and press 3 to reschedule. So when the patient/receiver press either one, they will immediately hear “Thank you and Goodbye.”
Now what I want is that after the receiver made the choice, there will be an end message like “Thank you for confirming your appointment with us” or “you have requested to change your appointment, our staff will contact you within the next working day” or “you have request to cancel your appointment, our staff will contact you within the next working day”
So if IVR can craft out this message, how many lines of IVR do I need JUST for this purpose?
You need one line IVR Studio. The lines licensed with IVR Studio is for inbound applications. You have 4 licensed lines for outbound applications through BBP autodialer already.
Posted in IVR Usage |
April 4th, 2008
This error is normally caused by a missing Skype file, which is normally installed under:
C:\Program Files\Common Files\Skype\skype4com.dll
To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options button and from the Options Window, select Install Skype Extras Manager as shown below.

Once installed, restart Voicent Gateway or reboot your computer.
Posted in IVR General, IVR Usage |
March 21st, 2008
A new chapter of database integration is added to the IVR Tutorial.
Chapter 9 is based on the database integration sample. At the end of the chapter, the sample is further enhanced to include fetching more information from the database, and use the information as prompt.
Posted in IVR Developer |
March 20th, 2008
One frequently asked sample is for connecting IVR with a database system, such as MySQL or Microsoft SQL Server. We have create a new sample based on the Protected Information sample, where the password is hard coded.
In this new sample, callers are asked to input their account number and password, which are checked against a relational database. If the password is correct, then the protected information is played back to the caller.
For more information, please see IVR database integration sample
Posted in IVR Usage, IVR Developer |
March 10th, 2008
I purchased IVR Studio today and have been playing around with the sample voice to email app, I inserted my email in the string - and the script validated but it doesnt send out any emails.
It is hard to know what is going on on your site. The best way to debug this is to run the Java code separately from IVR Studio.
You should be able to run MyEmailSender in a debugger to see which line it has the problem.
You should also check with your ISP’s support page on the exact settings and user names for using email client.
Posted in IVR Developer |